Guest Experience Coordinator

5 days ago


Tucson, Arizona, United States ZMC Hotels, LLC Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Experience Coordinator to join our team at ZMC Hotels, LLC. In this role, you will be responsible for maintaining the cleanliness and organization of our guest rooms, as well as providing exceptional service to our guests.

Responsibilities
  • Maintaining the cleanliness and organization of guest rooms, including showers, toilets, sinks, and floors.
  • Providing exceptional service to our guests, responding to their requests in a timely and courteous manner.
  • Working in a team environment and assisting and supporting all members of the team to ensure a great hotel stay experience for our guests.
  • Reporting and delivering lost & found items to the appropriate office/department.
Requirements
  • High school diploma or equivalent required.
  • Must be able to work the majority of the shift in a standing position, constantly moving, and able to lift 20 pounds.
  • Strong Guest Service Skills and attention to detail.
  • Ability to communicate satisfactorily with guests, management, and co-workers.


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