Guest Services Manager

2 weeks ago


Atlanta, Georgia, United States Schulte Companies Full time

Job Overview

Schulte Hospitality Group is seeking a proactive and customer-focused individual to fill the role of Front Office Supervisor. At SHG, we pride ourselves on our dedication to exceptional service, integrity, and a genuine commitment to the needs of our guests and team members. We are a collective of enthusiastic hospitality professionals eager to welcome individuals who share our passion for the industry.

Why Work With Us? Becoming part of SHG means being part of a family that values your contributions. We foster an inclusive environment that emphasizes personal and professional growth. We believe in empowering our employees, ensuring they feel engaged and prepared to advance their careers with us. Our team is our greatest asset, and we offer a supportive workplace along with numerous benefits, including:
  • Daily Pay options for immediate access to earned wages
  • Complimentary Telemedicine and Virtual Mental Health services for all staff
  • Diverse Health and Life Insurance plans
  • 401k Retirement Plan with company contributions
  • Paid Time Off and Holiday compensation
  • Pet Insurance and Employee Assistance Programs
  • Exclusive discounts through the Schulte Savings Marketplace
Company Background: Schulte Hospitality Group operates under the umbrella of Schulte Companies, a distinguished third-party management entity with vast expertise in the hospitality sector. We manage over 200 properties across various states and countries, featuring a wide array of brands such as Marriott, Hilton, IHG, and Hyatt, alongside unique boutique hotels and dining establishments.

Key Responsibilities:
  • Deliver outstanding service to guests, consistently surpassing their expectations
  • Delegate tasks to staff to ensure efficient departmental operations
  • Assist in the recruitment and training of new team members
  • Encourage collaboration and enhance team morale
  • Ensure all staff are knowledgeable about emergency protocols
  • Oversee room availability, pricing, and guest services
Qualifications:
  • Comprehensive understanding of hotel front desk operations
  • Strong leadership and communication skills
  • Proficient in time management and problem-solving
Skills and Competencies:
  • Ability to manage multiple tasks effectively
  • Team-oriented with strong leadership capabilities
  • Exceptional skills in guest and team member relations
*Please be aware that the hiring process may involve interviews, background checks, and assessments. This job description outlines the general benefits and compensation associated with this position. Detailed information will be provided during the interview process.

Schulte Hospitality Group is proud to be an Equal Opportunity Employer.
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