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Guest Services Operations Manager

2 months ago

Atlanta, Georgia, United States Hilton Atlanta Perimeter Full time


Are you seeking a fulfilling leadership role and possess prior experience in front desk operations? We are looking for a Guest Services Operations Manager to guide our exceptional team.

Your primary responsibilities will include overseeing the reception area, managing front office personnel, implementing hotel regulations, and ensuring outstanding guest services.

Candidates should have a background in the hospitality sector, show a dedication to customer satisfaction, and approach work with a positive demeanor.

If you have leadership capabilities and a passion for delivering top-notch customer service, we encourage you to consider this opportunity.

Key Responsibilities

  • Compile financial data and create occupancy reports for the general manager.
  • Engage with hotel guests in person and via phone, ensuring all inquiries are addressed effectively and resolving any issues that arise.
  • Manage the front desk budget and procure necessary office supplies.
  • Oversee front desk operations and guarantee that customer service aligns with our high standards for guest satisfaction.
  • Recruit, train, and manage front desk personnel, including concierge and front desk agents, ensuring they deliver exceptional guest services and adhere to hotel policies.

Qualifications

  • Proficiency in MS Office and basic bookkeeping skills preferred.
  • More than 2 years of experience in office management within the hospitality sector as a front desk supervisor or a comparable role.
  • A minimum of 1 year of prior experience in the hospitality industry.
  • Exhibit outstanding multitasking, communication, and leadership abilities.
  • Must hold a high school diploma or equivalent certification (GED).