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Guest Services Supervisor

2 months ago

Atlanta, Georgia, United States HEI Hospitality LLC Full time

About Us
At HEI Hospitality LLC, we pride ourselves on delivering exceptional experiences to our guests. Our commitment to outstanding service is reflected in our team, which thrives in a supportive and inclusive environment. We believe in fostering a culture that values work/life balance and encourages professional growth.

Overview
The Guest Services Supervisor plays a crucial role in ensuring that our guests receive top-notch service from the moment they arrive until their departure. This position involves overseeing the front office operations, managing staff, and maintaining high standards of guest satisfaction.

Key Responsibilities
- Supervise guest registration, checkout, and overall guest service, ensuring compliance with brand standards.
- Implement company initiatives and franchise programs effectively.
- Prepare forecasts and assist in budget development for room operations.
- Monitor front office systems and equipment for optimal performance.
- Track guest satisfaction metrics and utilize feedback to enhance service quality.
- Develop expense management controls and optimize labor scheduling.
- Recruit, train, and evaluate front office staff, ensuring open communication and timely performance reviews.
- Resolve guest complaints and proactively address potential issues to maintain high satisfaction levels.
- Collaborate with other departments to enhance communication and guest experiences.

Qualifications
- Minimum of 2 years of experience in front desk operations, preferably in a supervisory role.
- High School Diploma required; Bachelor's degree preferred.
- Proficient in property management systems and financial management.
- Strong communication skills and the ability to handle challenging situations with professionalism.
- Knowledge of local attractions and emergency procedures.

Benefits
HEI Hospitality LLC offers a comprehensive benefits package designed to support your well-being, including:
- Competitive medical, dental, and vision insurance.
- Vacation, sick leave, and holiday pay.
- 401(k) plan with matching contributions.
- Access to pet insurance and other voluntary benefits.

Join us at HEI Hospitality LLC, where your contributions are valued, and your career can flourish.