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Guest Services Representative

2 months ago

Atlanta, Georgia, United States DoubleTree Suites by Hilton Hotel Atlanta- Galleria Full time
Job Overview

We are seeking a dedicated and friendly Guest Services Representative to provide outstanding service to our guests at the DoubleTree Suites by Hilton Hotel Atlanta- Galleria. Your role will involve welcoming guests, managing their information, and ensuring a smooth check-in and check-out process.

The ideal candidate will possess excellent communication abilities, a strong commitment to customer satisfaction, and a professional demeanor. If you are passionate about hospitality and enjoy interacting with people, this position may be the perfect fit for you.

Compensation:

$17 hourly

Key Responsibilities:
  • Handle incoming calls and manage room booking requests both online and in-person, addressing guests' inquiries regarding room rates, availability, amenities, and special requests.
  • Collaborate with housekeeping to ensure rooms are prepared for incoming guests.
  • Address customer complaints and resolve issues as they arise.
  • Maintain accurate records of guest accounts and transactions.
  • Provide a warm welcome to every guest, facilitating their check-in and check-out while ensuring they receive the correct keys and room assignments.
Qualifications:
  • Strong customer service and interpersonal skills, with the ability to manage time effectively.
  • Comfortable handling phone calls and managing challenging situations.
  • Preferred experience of at least one year in the hospitality industry as a front desk agent or in a similar role.
  • Familiarity with Microsoft Office and reservation management systems.
  • A high school diploma, GED, or equivalent is required.
About Us

We pride ourselves on being a fantastic workplace that values our employees and guests alike.