Guest Services Representative

2 weeks ago


Atlanta, Georgia, United States DoubleTree Suites by Hilton Hotel Atlanta- Galleria Full time
Job Overview

We are seeking a friendly and professional Guest Services Representative to provide outstanding service to our guests at the DoubleTree Suites by Hilton Hotel Atlanta- Galleria. In this role, you will be the first point of contact for guests, ensuring a seamless check-in and check-out process while addressing any inquiries or requests they may have.

Key Responsibilities
  • Manage incoming calls and assist with online and in-person booking requests, providing information on room rates, availability, amenities, and special accommodations.
  • Collaborate with housekeeping to ensure all guest rooms are prepared and ready for arrivals.
  • Address and resolve customer complaints in a professional manner.
  • Maintain accurate records of guest accounts and transactions.
  • Provide a warm welcome to guests upon arrival and ensure a smooth departure process, including the issuance of room keys and assignments.
Qualifications
  • Strong customer service and interpersonal skills, with a focus on guest satisfaction.
  • Ability to handle phone calls and manage stressful situations effectively.
  • Preferred experience of at least one year in a hospitality role, particularly as a front desk agent or similar position.
  • Familiarity with Microsoft Office and reservation management systems.
  • A high school diploma, GED, or equivalent is required.
About Us

We pride ourselves on being a welcoming and supportive workplace.



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