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Guest Services Manager

2 months ago

Atlanta, Georgia, United States Schulte Companies Full time

Position Overview

Schulte Hospitality Group is seeking a proactive and customer-focused individual to take on the role of Front Office Supervisor. At SHG, we pride ourselves on our dedication to hospitality, integrity, and a strong focus on the needs of our guests and team members. We are a community of enthusiastic hoteliers eager to welcome dedicated professionals into our expanding family.

Why Work With Us? By becoming part of SHG, you will be recognized as a vital member of our organization. We foster an inclusive environment that emphasizes your growth and development. Our goal is to empower you, ensuring you feel engaged and prepared to advance with us. We believe that our team is our greatest asset, and SHG offers a fulfilling work atmosphere, exciting benefits, and numerous opportunities for career advancement within our company. Additionally, we provide a comprehensive benefits package that includes:
  • Daily pay options with Daily Pay
  • Complimentary Telemedicine and Virtual Mental Health services for all employees
  • Diverse Health and Life Insurance plans
  • 401k Plan with Company Contributions
  • Paid Time Off and Holiday Compensation
  • Pet Insurance and Employee Assistance Programs
  • Discounts through the Schulte Savings Marketplace on various services
Company Overview: Schulte Hospitality Group operates as a segment of Schulte Companies, a distinguished third-party management firm with vast expertise in the hospitality sector. We manage over 200 properties across 38 states and 3 countries, featuring a wide array of brands such as Marriott, Hilton, IHG, and Hyatt, in addition to unique boutique hotels and dining establishments.

Key Responsibilities
  • Deliver outstanding service to guests and surpass their expectations
  • Delegate tasks to staff to ensure efficient department operations
  • Assist in the recruitment and training of new team members
  • Encourage teamwork and enhance staff morale
  • Ensure team members are knowledgeable about emergency protocols
  • Oversee room status, pricing, and guest services
Qualifications and Experience
  • Comprehensive understanding of hotel Front Desk operations
  • Strong communication and leadership capabilities
  • Proficient in time management and problem-solving skills
Skills and Abilities
  • Capacity to manage multiple tasks effectively
  • Collaborative team player with strong leadership traits
  • Exceptional guest and team member management skills
*Please be aware that the hiring process may involve interviews, drug screenings, background checks, and employment assessments. This job description provides a general overview of the benefits and compensation associated with this role. Specific details will be discussed during the interview.

Schulte Hospitality Group is an Equal Opportunity Employer.