Client Service Manager

5 days ago

Fort Smith, Arkansas, United States Gallagher Full time
About the Role

We are seeking a highly skilled Client Service Manager to join our team at Gallagher. As a key member of our client service team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Manage complex client accounts, including self-funded, fully insured, and level-funded business
  • Collaborate with senior teammates to ensure client satisfaction and retention
  • Utilize Gallagher's resources and tools to create effective client deliverables
  • Support the employee benefits Client Service Cycle to ensure a seamless renewal process
  • Resolve service-related issues independently and escalate concerns to other client service team members, consultants, and/or practice area consultants as needed
  • Prepare RFPs, coordinate vendor responses, support negotiations, analyze and spreadsheet proposal results, and develop client presentations
  • Cross-solve with clients to communicate resources available within Gallagher that may not currently be provided
  • Guide and support new hires and account associates
  • Complete internal professional development programs to gain an understanding of the insurance industry and GBS processes
Requirements
  • Bachelor's degree with 3+ years client service and/or claims management experience
  • OR High School degree/GED with 8+ years client service and/or claims management experience, including a Producer's License
  • Ability to travel up to 25% of the time
  • Proficiency in Microsoft Office
  • Appropriate licensing as required
Preferred Qualifications
  • Previous insurance knowledge and experience managing client relationships
  • Solid financial acumen
What We Offer

On top of a competitive salary, great teams, and exciting career opportunities, we also offer a wide range of benefits, including medical/dental/vision plans, life and accident insurance, 401(K) and Roth options, tax-advantaged accounts, educational expense reimbursement, paid parental leave, digital mental health services, flexible work hours, training programs, and more.

We value inclusion and diversity and are committed to creating a workplace that is welcoming and inclusive for all employees. We believe that all persons are entitled to equal employment opportunity and prohibit any form of discrimination based on protected characteristics.

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