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Client Support Specialist

2 months ago


Fort Smith, Arkansas, United States 22nd Century Technologies, Inc Full time
Duration: 12 Months

Work Hours: 8:00am - 4:30pm CST; Monday through Friday

Job Overview:
  • Operates under general oversight and is accountable for reviewing and validating documents, drafting standard correspondence, and organizing files.
  • This role is subject to state and federal regulations as well as agency/institution policies.
Key Responsibilities:
  • Evaluates documents such as applications, forms, vouchers, records, and reports for precision and thoroughness of information, ensuring adherence to laws and regulations, makes necessary amendments, and assigns file identifiers.
  • Communicates with the submitting agency/institution or individual to gather further information or rectify inconsistencies in documents and issues notifications of acceptance or rejection.
  • Investigates various data repositories and/or computer records to retrieve information and compiles data for reporting purposes.
  • Establishes and maintains document files by updating and purging as necessary. Inputs data into the computer system and implements changes and/or corrections.
  • Keeps an activity log and/or financial ledger and submits reports to the supervisor. Composes and types standard correspondence and form letters, may calculate rates, fees, taxes, assessments, and fines. Performs additional duties as assigned.
Knowledge, Skills, and Abilities:
  • Familiarity with record-keeping practices.
  • Understanding of basic arithmetic.
  • Proficiency in basic grammar.
  • Competence in using computers and software applications.
  • Ability to conduct research and compile data into report format.
  • Capability to establish and maintain filing systems.
  • Proficient in operating standard office equipment.
  • Ability to analyze documents for compliance with rules, regulations, and procedures.
  • Effective oral and written communication skills.
Qualifications:
  • Candidates must possess the formal education equivalent of a high school diploma and basic computer skills such as data entry.
  • Candidates must be proficient in speaking and writing the English language.
  • Other job-related education and/or experience may be considered in lieu of these basic requirements, except for certification or licensure requirements.
About 22nd Century Technologies, Inc:
22nd Century Technologies, Inc. is a rapidly growing IT Service Integrator and Workforce Solution provider in the United States. Founded in 1997, we are a Certified National Minority Business Enterprise with over 6,000 employees, including more than 600 Cyber Subject Matter Experts nationwide, supporting clients across all 50 states, Canada, and Mexico. Our headquarters are located in Somerset, NJ, and Mclean, VA, with 14 offices throughout the United States. We are committed to quality and compliance, utilizing Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality standards. Our strong focus on the public sector has led us to secure government contracts with numerous Federal Executive agencies, state governments, local agencies, and school districts. In recent years, we have expanded our services to Fortune 500 and other commercial clients, currently supporting over 80 commercial clients.

Job Types:
Full-time, Contract

Pay:
$14.50 per hour

Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday

Experience:
  • Office management: 2 years (Required)

Work Location:
In person