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Bilingual Client Support Specialist

2 months ago


Fort Smith, Arkansas, United States Farmers Insurance and Financial Services Full time
Position Overview

We are expanding our operations and are in search of a dedicated individual to enhance our exceptional customer support team. This is a full-time opportunity where the Customer Service Representative will play a crucial role in delivering outstanding service to both existing clients and potential customers.

The role requires a solid understanding of our offerings, managing policy modification requests, and addressing any inquiries from our clientele.


Benefits Offered

Competitive Base Salary + Commission + Performance Bonuses

Paid Time Off (PTO)

Comprehensive Dental Coverage

Vision Benefits

Life Insurance Coverage

Disability Insurance

Opportunities for Career Advancement

Evenings Off

Monday to Friday Work Schedule


Key Responsibilities
  • Build and maintain strong relationships with clients to ensure high levels of retention and loyalty.
  • Deliver exceptional service and ongoing support to insurance clients as required.
  • Process premium payments from clients.
  • Stay informed about new product offerings.
  • Maintain client relationships through follow-up communications via phone, email, or text.
  • Respond to all inquiries, change requests, and sales requests promptly.

Qualifications
  • Prior experience in a customer service role within a professional setting.
  • Exhibit a positive, enthusiastic demeanor.
  • Strong communication and interpersonal skills.
  • Bilingual in SPANISH, with proficiency in speaking, writing, and reading.
  • Ability to meet and exceed client expectations consistently.
  • Excellent problem-solving skills and customer service aptitude.