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Bilingual Client Support Specialist
2 months ago
We are expanding our operations and are in search of a dedicated individual to enhance our exceptional customer support team. This is a full-time opportunity where the Customer Service Representative will play a crucial role in delivering outstanding service to both existing clients and potential customers.
The role requires a solid understanding of our offerings, managing policy modification requests, and addressing any inquiries from our clientele.
Benefits Offered
Competitive Base Salary + Commission + Performance Bonuses
Paid Time Off (PTO)
Comprehensive Dental Coverage
Vision Benefits
Life Insurance Coverage
Disability Insurance
Opportunities for Career Advancement
Evenings Off
Monday to Friday Work Schedule
Key Responsibilities
- Build and maintain strong relationships with clients to ensure high levels of retention and loyalty.
- Deliver exceptional service and ongoing support to insurance clients as required.
- Process premium payments from clients.
- Stay informed about new product offerings.
- Maintain client relationships through follow-up communications via phone, email, or text.
- Respond to all inquiries, change requests, and sales requests promptly.
Qualifications
- Prior experience in a customer service role within a professional setting.
- Exhibit a positive, enthusiastic demeanor.
- Strong communication and interpersonal skills.
- Bilingual in SPANISH, with proficiency in speaking, writing, and reading.
- Ability to meet and exceed client expectations consistently.
- Excellent problem-solving skills and customer service aptitude.