Client Support Specialist

2 weeks ago

Fort Smith, Arkansas, United States 22nd Century Technologies, Inc Full time
Position Overview:

Duration: 12 Months

Work Hours: 8:00am - 4:30pm CST; Monday through Friday

Job Responsibilities:
  • Operates under general oversight, responsible for reviewing and validating documents, drafting standard correspondence, and managing records.
  • This role adheres to applicable state and federal regulations as well as institutional policies.
Key Duties:
  • Evaluates documents such as applications, forms, vouchers, records, and reports for accuracy and compliance with legal standards, making necessary amendments and assigning file identifiers.
  • Engages with submitting agencies or individuals to gather further information or rectify discrepancies in documentation, and communicates acceptance or rejection notifications.
  • Investigates various data repositories and/or computer records to extract information and compiles data for reporting purposes.
  • Establishes and maintains document files, updating and purging as necessary. Inputs data into the computer system and implements changes or corrections.
  • Keeps an activity log and/or financial ledger, submitting reports to the supervisor. Composes and types standard correspondence and form letters, may calculate rates, fees, taxes, assessments, and fines. Performs additional duties as assigned.
Required Knowledge, Skills, and Abilities:
  • Familiarity with record-keeping practices.
  • Basic arithmetic proficiency.
  • Understanding of fundamental grammar.
  • Competence in using computers and software applications.
  • Ability to conduct research and compile data into report format.
  • Capability to establish and maintain filing systems.
  • Proficiency in operating standard office equipment.
  • Skill in analyzing documents for compliance with regulations and procedures.
  • Effective oral and written communication skills.
Qualifications:
  • Candidates must possess the formal education equivalent of a high school diploma and basic computer skills, including data entry.
  • Proficiency in speaking and writing the English language is required.
  • Other relevant education and/or experience may be considered to meet these basic requirements, excluding certification or licensure prerequisites.
About 22nd Century Technologies, Inc.:

22nd Century Technologies, Inc. is recognized as one of the fastest-growing IT Service Integrators and Workforce Solution providers in the United States. Established in 1997, we are a Certified National Minority Business Enterprise with a workforce of over 6,000, including more than 600 Cyber Subject Matter Experts nationwide, supporting clients across all 50 states, Canada, and Mexico. With headquarters in Somerset, NJ, and Mclean, VA, we operate 14 offices throughout the U.S. Our commitment to quality and compliance is reflected in our Certified Matured Processes, including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality standards. We have a strong focus on the public sector, holding government contracts with 14 out of 15 Federal Executive agencies, along with numerous state and local agencies. In recent years, we have expanded our services to Fortune 500 and other commercial clients, currently supporting over 80 commercial clients.

Recognized as one of the "Best Companies to Work For" by Forbes, 22nd Century Technologies, Inc. consistently strives to exceed client expectations while ensuring employee satisfaction.

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