Lead Customer Service Specialist

2 weeks ago


Greenville, Texas, United States CBRE Full time

Position Title: Senior Customer Service Coordinator - Third Shift

Role Overview:

As a Senior Customer Service Coordinator at CBRE, you will be essential in providing outstanding support to our key telecommunications client. This role involves delivering detailed information and effectively addressing complex inquiries and escalated concerns related to our products and services.

Key Responsibilities:

  • Manage incoming service requests through various channels, including phone, chat, email, and online submissions, ensuring timely escalation of issues when necessary.
  • Generate, distribute, and monitor service request work orders to guarantee prompt resolution.
  • Coordinate meetings and manage logistics as needed.
  • Maintain and update company systems, customer service databases, and spreadsheets with pertinent information.
  • Reach out to customers for clarification and updated information as required.
  • Compile and analyze data for various reports to aid in decision-making processes.
  • Provide technical support and training to fellow coordinators, exemplifying behaviors aligned with CBRE's core values.
  • Identify and resolve both common and complex issues independently while delivering exceptional service.

Qualifications:

  • High School Diploma or GED with 2-3 years of relevant experience.
  • Solid understanding of operational routines and standards, applying skills across various processes and systems.
  • Intermediate problem-solving abilities, capable of selecting appropriate solutions independently.
  • Ability to communicate intricate information clearly and concisely within the team.
  • Proficient in Microsoft Office applications, including Word, Excel, and Outlook.

Why Choose CBRE?

  • Comprehensive Health Benefits: Access to a variety of health plans, including medical, dental, and vision coverage.
  • Professional Development: Investment in employee growth through training programs, certifications, and tuition reimbursement.
  • Work-Life Balance: Flexible work arrangements, paid time off, and holidays to support personal well-being.

Equal Employment Opportunity: CBRE is committed to providing equal employment opportunities to all qualified applicants, regardless of various protected characteristics.

Candidate Accommodations: We value diversity and provide reasonable accommodations in the application process for individuals with disabilities.



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