Insurance Client Support Specialist

1 week ago


Minneapolis, United States Kari Hefnider - American Family Insurance Full time
Job Overview

As a Customer Service Representative for Kari Hefnider - American Family Insurance, you will play a vital role in fostering strong relationships with our clients. Your primary responsibility will be to deliver accurate information and ensure a seamless customer experience in the insurance sector.

Benefits:
  • Generous paid time off including vacation and sick leave
  • Opportunities for professional growth
  • Compensation structure including salary and performance bonuses
  • Retirement savings plan with employer matching
  • Flexible working hours
  • Comprehensive health benefits
Key Responsibilities:
  • Build and maintain customer relationships through regular follow-ups.
  • Respond to customer inquiries efficiently via phone and email.
  • Provide detailed information regarding insurance policies, coverage options, and claims procedures.
  • Assist clients with modifications, updates, and renewals of their policies.
  • Address and resolve customer concerns with professionalism and empathy.
  • Utilize a customer-centric approach to educate clients about their insurance choices.
Qualifications:
  • Genuine interest in marketing insurance products tailored to customer needs
  • Exceptional communication abilities - both written and verbal
  • Strong interpersonal skills
  • Attention to detail
  • Proactive problem-solving skills
  • Ability to navigate computer systems
  • Team-oriented mindset
  • Current licensing is required


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