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Insurance Client Support Specialist

2 months ago

Minneapolis, United States Kari Hefnider - American Family Insurance Full time
Job Overview

As a Customer Care Associate at Kari Hefnider - American Family Insurance, you will play a vital role in ensuring our clients receive exceptional service. Your primary responsibility will be to assist customers with their inquiries and provide comprehensive support regarding their insurance needs.

Benefits:
  • Paid time off including vacation and sick leave
  • Opportunities for professional growth
  • Competitive salary with commission and bonuses
  • Retirement plan with employer matching
  • Flexible working hours
  • Health insurance options
Key Responsibilities:
  • Build and maintain strong relationships with clients, ensuring follow-up as necessary.
  • Respond efficiently to customer inquiries through various communication channels.
  • Provide detailed information on insurance policies, coverage options, and claims procedures.
  • Assist clients with modifications to their policies, including updates and renewals.
  • Address and resolve customer concerns with professionalism and empathy.
  • Utilize a customer-centric approach to educate clients about available insurance solutions.
Qualifications:
  • Genuine interest in promoting products and services tailored to customer needs
  • Strong communication skills, both written and verbal
  • People-oriented with a focus on customer satisfaction
  • Attention to detail and accuracy
  • Proactive problem-solving abilities
  • Ability to learn and navigate computer systems
  • Team player with collaborative skills
  • Current licensing is required