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Insurance Client Support Specialist

2 months ago

Minneapolis, United States Kari Hefnider - American Family Insurance Full time
Job Overview

As a Customer Service Representative at Kari Hefnider - American Family Insurance, you will play a vital role in ensuring our clients receive exceptional service and support. Your expertise will be crucial in addressing inquiries and providing solutions related to insurance products.

Benefits and Perks:
  • Paid time off including vacation and sick days
  • Opportunities for professional growth
  • Compensation structure that includes salary plus commission or bonuses
  • Simple IRA with matching contributions
  • Flexible working hours
  • Health benefits
Key Responsibilities:
  • Build and maintain strong relationships with customers, following up as necessary.
  • Respond promptly to customer inquiries through various communication channels.
  • Provide detailed information regarding insurance policies, coverage options, and claims procedures.
  • Assist clients with modifications, updates, and renewals of their policies.
  • Investigate and resolve customer concerns with a focus on empathy and professionalism.
  • Utilize a customer-centric approach to educate clients about available insurance options.
Qualifications:
  • Genuine interest in marketing products and services tailored to customer needs
  • Strong communication skills, both written and verbal
  • People-oriented with a focus on customer satisfaction
  • Attention to detail in all tasks
  • Proactive problem-solving abilities
  • Ability to learn and adapt to various computer systems
  • Team player with collaborative skills
  • Current licensing is required