Equal Opportunity Investigator

7 days ago

New York, New York, United States Metropolitan Transportation Authority Full time
Job Summary

We are seeking a highly skilled and experienced Equal Opportunity Investigator to join our team at the Metropolitan Transportation Authority. The successful candidate will be responsible for conducting thorough and impartial investigations into allegations of discrimination and harassment, and for providing recommendations to management on how to prevent and address these issues.

Key Responsibilities
  • Conduct investigations into allegations of discrimination and harassment, including interviewing witnesses, reviewing documents, and analyzing data.
  • Prepare written reports and summaries of findings, including recommendations for management.
  • Provide information and testimony to support disciplinary actions, as needed.
  • Liaise with business units and HR to convey concerns and recommendations.
  • Support internal and external equal opportunity investigations, complaints, inquiries, and charges.
  • Conduct research and analysis to identify trends and areas for improvement.
  • Other duties as assigned by senior management.
Specific Programmatic Responsibilities
  • Perform intake of informal and formal complaints and identify the relevant scope of complaints.
  • Compose investigative plans, including deciding which witnesses to interview and which documents to request.
  • Interview witnesses to obtain complete and thorough responses to questions.
  • Write investigative reports and make recommendations to senior management based on investigatory findings.
  • Secure relevant documentation to prove or disprove allegations in complaint.
  • Conduct thorough analysis of evidence gathered in accordance with applicable equal opportunity laws and regulations.
  • Follow up on all new complaints in a timely manner.
  • Work under the direction of senior equal opportunity staff and on complex investigations to ensure prompt and thorough resolution of complaints.
  • Maintain accurate and thorough records and notes of investigatory process.
  • Manage and track multiple intake and investigations at any given time with competing priorities.
  • Facilitate informal resolution of complaints, when appropriate.
  • Collaborate with the Legal Department on investigations involving external agencies and organizations.
  • Communicate investigative factual determinations and analysis to complainants, subjects, departments, and others with a business reason to know.
  • Input complaint data into the Master Complaint tracking database.
Knowledge, Skills, and Abilities
  • Strong knowledge of federal, state, city, and local laws and regulations governing nondiscrimination of employees, applicants, and customers.
  • Strong investigative skills.
  • Exceptional interpersonal and communication skills, including the ability to be impartial and project impartiality.
  • Excellent critical thinking skills and the ability to analyze information, evaluate results, and facilitate resolution of difficult challenges.
  • Ability to manage issues of complex and extreme sensitivity with a high level of professionalism.
  • Demonstrated ability to organize and plan one's work to meet critical deadlines.
  • Demonstrated ability to prepare complex written reports and provide reliable testimony explaining the investigation's process, findings, conclusions, and rationales.
  • Ability to work effectively both independently and as a member of a team.
Education and Experience
  • BA/BS from an accredited college or university is required.
  • A Master's degree may substitute for two years of experience.
  • A Juris Doctorate may substitute for three years of experience.
  • A minimum of 5 years demonstrated experience conducting thorough investigations pertaining to allegations of discrimination is required.

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