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Patient Services Coordinator

2 months ago

Blue Bell, Pennsylvania, United States Rothman Orthopaedics Full time
Position Overview:
The Rothman Orthopaedics is seeking a dedicated and organized individual to fill the role of a full-time Front Desk Receptionist. This position is essential in ensuring a smooth and efficient operation within our healthcare facility.

Key Responsibilities:
- Greet and assist patients and visitors in a friendly and professional manner.
- Manage patient check-ins, ensuring that demographic and insurance details are accurate and up-to-date.
- Utilize the electronic health record system to document patient arrivals and manage referral information.
- Process co-payments and maintain accurate records in the billing system.
- Schedule follow-up appointments and coordinate the calendars of physical therapy providers.
- Verify insurance benefits for new patients and ensure all necessary authorizations are obtained.
- Prepare and maintain patient documentation, including benefit verification forms and clinical questionnaires.
- Handle incoming calls, providing information and directing inquiries as needed.
- Maintain a clean and organized front desk area, ensuring a welcoming environment for patients.
- Assist patients with mobility challenges and address any immediate concerns.
- Collaborate with the Patient Responsible team to manage outstanding balances and follow up on payments.
- Attend mandatory meetings and training sessions as required.

Qualifications:
- High School diploma or equivalent is required.
- A minimum of one year of experience in a medical office setting is preferred.
- Proficiency in computer applications, including MS Office, is essential.
- Familiarity with medical terminology and office procedures is advantageous.

Our Commitment:
At Rothman Orthopaedics, we prioritize our employees as our most valuable asset. We are dedicated to fostering a professional and supportive work environment that enables each team member to contribute positively to the lives of our patients. We offer competitive compensation, comprehensive health benefits, and opportunities for professional development.

Rothman Orthopaedics is an Equal Opportunity Employer, committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences, ensuring equal opportunities for all.