Onsite Services Team Leader

2 weeks ago

Sioux Falls, South Dakota, United States Grainger Full time

Work Location Type:

Hybrid. As a prominent industrial distributor with operations primarily in North America, Japan, and the United Kingdom, we are dedicated to keeping the world functioning by serving over 4.5 million customers globally with products delivered through innovative technology and strong customer relationships.

With substantial sales, we are committed to delivering value to our customers, nurturing an engaging culture for our team members, and achieving robust financial outcomes.

Our inclusive workplace allows you to learn, grow, and make a significant impact by ensuring businesses operate smoothly and their personnel remain safe.

Recognized as a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified company, we seek passionate individuals to join our team as we continue to lead the industry into the next century.

Your Role: The Onsite Services Supervisor will lead a team and manage all Onsite services (KeepStock - our customer-managed inventory solution) within a designated geography and customer base.

Ensure the execution of onsite service activities through effective leadership in the areas of talent development, customer satisfaction, sales growth, and cost management.


KeepStock Management and Leadership:
Guide a team of 4-9 Onsite Representatives and Specialists to maintain customer accounts within a specific geography, ensuring timely stock organization and product availability using essential tools and metrics. Select, mentor, and retain a diverse team while exemplifying and instilling the company values to foster positive team engagement.
Financial Performance and Resource Management:
Oversee KeepStock projects within the service geography, focusing on enhancing productivity and profitability of the KeepStock offering. Ensure appropriate solutions and resources are effectively deployed to customers.
Partnerships to Drive Growth:

Collaborate with the sales team, providing expertise in the KeepStock offering to assist in exceeding incremental sales growth expectations and achieving a favorable return on investment for KeepStock sites. Maintain customer relationships and work alongside sales and branch teams to identify and address service opportunities.

Act as a strong advocate for KeepStock by building an internal network with local Customer Service, Sales, Supply Chain, and Consulting teams.

Qualifications: You possess 3+ years of relevant experience in retail, manufacturing, or industrial sectors, ideally with some leadership experience. An associate degree or equivalent experience is preferred. You have a solid understanding of financial and economic concepts necessary for P&L tasks.

Experience in situational leadership within a matrixed environment and the ability to lead individuals not directly within your span of control is essential. You excel in building and sustaining partnerships and teams, with strengths in process improvement, ownership, control, and project management.


Rewards and Benefits:
With benefits commencing on day one, we are committed to your safety, health, and wellbeing. Our programs offer choices to meet the individual needs of our team members.

Explore some of the rewards available to you: Medical, dental, vision, and life insurance plans; Paid time off (PTO) and 6 company holidays per year; Automatic 6% 401(k) company contribution each pay period; Employee discounts, parental leave, a 3:1 match on donations, and tuition reimbursement; A comprehensive suite of emotional, financial, physical, and social wellbeing programs.

We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

We take pride in being an equal opportunity workplace and are committed to fostering an inclusive, accessible environment that includes providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout one's employment.

If you require a reasonable accommodation during the application and selection process, please inform us so that we can provide appropriate assistance.

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