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Customer Service Team Leader

2 months ago

Sioux Falls, South Dakota, United States Great Southern Bancorp Full time
Role Overview

As a Customer Service Team Leader, you will play a pivotal role in ensuring exceptional service delivery within our banking environment. Your responsibilities will encompass:

Key Responsibilities
  • Customer Engagement: Deliver a wide range of customer support services, including guiding clients on product offerings and ensuring adherence to Banking Center Associate Standards.
  • Service Excellence: Uphold a standard of exemplary customer service, fostering a welcoming atmosphere for all clients.
  • Transaction Management: Accurately and efficiently process various financial transactions, ensuring timely completion and adherence to operational protocols.
  • Team Support: Assist in the training and development of team members, promoting a culture of continuous improvement and customer satisfaction.
Qualifications

The ideal candidate will possess strong interpersonal skills, a commitment to customer service, and the ability to work collaboratively within a team setting. Experience in roles such as Teller, Supervisor, or Personal Banker is advantageous.

Join Us

Become a vital part of our team at Great Southern Bancorp, where your contributions will help shape the customer experience and drive our commitment to service excellence.