Client Account Specialist
2 weeks ago
Compensation: $14 / hour plus incentives and shift differentials
About Westgate Resorts:
Westgate Resorts offers a wide array of vacation experiences, from beautiful beaches to majestic mountains, allowing families to enjoy some of the most sought-after destinations in the country. As a leader in the timeshare and hospitality sector, Westgate boasts resorts across various states, ensuring every family can find an affordable vacation option that meets their needs.
This role is essential for managing all Account Services activities to ensure optimal portfolio performance and exceptional customer service. Responsibilities include handling inbound calls and some outbound communications, utilizing both predictive dialing systems and manual reporting methods. The position also involves the collection of overdue HOA fees, maintenance charges, and taxes, while adhering to all relevant federal and state regulations, as well as internal policies.
Key Responsibilities- Engage with owners via telephone to collect overdue payments, including maintenance fees, taxes, and other associated charges.
- Identify accounts requiring further investigation or skip tracing, and take appropriate actions to ensure timely contact.
- Provide accurate and helpful information to owners regarding their accounts during each interaction.
- Adhere to training and quality standards to ensure effective Account Services practices and deliver high-quality customer service, even in challenging situations.
To excel in this position, candidates must demonstrate the ability to perform essential duties effectively. The following qualifications are preferred:
- Experience in customer service roles
- Background in call center operations
- A dedicated workspace free from distractions
- A reliable internet connection with a minimum download speed of 100 Mbps and an upload speed of at least 10 Mbps
Selected candidates will undergo remote training and must maintain a designated work area at home equipped with company-provided technology. A stable internet connection is crucial for this remote position.
Why Choose Westgate?- Comprehensive health benefits, including medical, dental, and vision coverage
- Paid Time Off (PTO) for vacation, sick leave, and personal days
- Paid holidays
- 401K plan with a generous company match
- Access to daily pay benefits
- Family benefits, including parental leave and adoption assistance
- Wellness programs
- Flexible spending accounts
- Tuition assistance
- Military leave
- Employee assistance programs
- Life, disability, and critical illness insurance
- Pet insurance options
- Exclusive discounts for team members on various services and experiences
- Opportunities for advancement and professional development
- Community involvement initiatives
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other protected status under federal, state, or local law.
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