Studio Operations Manager

6 days ago


New York, New York, United States Fitt Talent Full time
Job Description

Fitt Talent Partners is a specialized recruitment firm working with top health, fitness, and wellness companies.

We're filling this role for a client, a private member athletic club.

Key Responsibilities

Coaching:

  • Ensure programs are delivered effectively and efficiently.
  • Individually coach on average 15 classes per week, subject to coverage of additional shifts as needed.
  • Conduct First Check-In calls with each member within their first 14 days of joining.
  • Assist in maintaining the overall cleanliness and upkeep of the gym space.

Community Building:

  • Manage the squad WhatsApp group threads and foster organic conversation within each thread 1-2 times per week.
  • Select and work with squad captains to capture and manage member feedback about training and events.
  • Conduct member check-in calls with 50% of current members per quarter.
  • Select award recipients for the end of season celebration.
  • Attend at least 1 squad class per month to connect with members and promote a positive experience.

Operations:

  • Spending 5 hours a week on retention efforts, including WhatsApp and GLM interface with members.
  • Work with the Head of Marketing to ensure an appropriate number of leads are coming to the Studio Manager from social media and the website.
  • Monitor membership numbers on Mindbody, aiming for a monthly retention above 95%, Studio Satisfaction at 100%, and assigned squads at 50% attendance weekly.
  • Ensure Mindbody membership and CRM (GymLead Machine) are up to date and all members' accounts are accurate and current.


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