Branch Operations Leader

1 week ago


Richmond, Virginia, United States Argent Federal Credit Union Full time
Job Overview

Branch Operations Leader

As a Branch Operations Leader, you play a crucial role in our retail operations, and your dedication to providing outstanding customer service presents a unique opportunity to positively impact the lives of our members and the community.

Your primary objective is to guide a team towards surpassing operational goals, enhancing service quality, and driving growth in alignment with our strategic objectives. This position is essential in crafting a customer experience that balances the establishment of trustworthy relationships with the financial interests of our members and the credit union.

Key Responsibilities:

  • Demonstrate professionalism and integrity in all interactions.
  • Utilize independent judgment to effectively plan, prioritize, and manage a diverse range of tasks.
  • Build collaborative partnerships that provide value to our members and identify referral opportunities.
  • Strengthen and deepen relationships with customers both internally and externally.
  • Encourage a team-oriented environment focused on problem-solving and collaboration.

Preferred Qualifications:

  • Experience in banking or financial services is advantageous.
  • Proficient in setting priorities, meeting deadlines, and managing multiple tasks simultaneously.
  • Ability to handle confidential information with care.
  • Strong verbal and written communication skills.
  • Demonstrated history of delivering exceptional customer service.
  • Proficient in Microsoft Office Suite.

Educational Requirements:

  • Bachelor's degree from an accredited institution.
  • A minimum of five years of experience in the financial sector.
  • Proven experience in coaching and developing a successful team.
  • Attention to detail and the ability to maintain a professional demeanor at all times.
  • Capability to work accurately in a fast-paced environment and to learn and retain information effectively.

Benefits of Working with Us: We offer competitive salaries, comprehensive health benefits, a 401K plan with matching contributions, generous paid time off, tuition reimbursement, and opportunities for community service, among other perks.

Become a part of our organizational culture that prioritizes the well-being of our employees.



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