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Floorcovering Branch Operations Supervisor

2 months ago

Richmond, Virginia, United States The Sherwin-Williams Company Full time
Position Overview:
This role is integral in collaborating with wholesale clients to assess their flooring requirements, address inquiries regarding Sherwin-Williams offerings, and suggest suitable solutions. The Floorcovering Branch Operations Supervisor is responsible for swiftly addressing customer issues to ensure optimal satisfaction while keeping abreast of product features and maintaining the high quality and aesthetic standards of both products and the branch.

Key Responsibilities:
  • Deliver exceptional customer service to enhance client satisfaction through effective sales techniques.
  • Engage with customers both in-person and via phone to identify their needs and recommend appropriate flooring solutions.
  • Establish and nurture trustworthy relationships with wholesale clients.
  • Direct potential wholesale opportunities to the sales representatives and store personnel.
  • Manage order processing and coordinate installation schedules with both installers and clients.
  • Verify the accuracy of installers' orders prior to material dispatch.
  • Conduct sales transactions in accordance with established policies and procedures.
  • Achieve sales targets on a monthly, quarterly, and annual basis.
  • Maintain accurate work order documentation.
  • Retrieve necessary products from the sales floor or warehouse.
  • Ensure cleanliness of store equipment.
  • Assist with loading and unloading delivery vehicles.
  • Support delivery operations as required.
  • Keep assigned areas well-stocked and visually appealing.
  • Stay informed about product offerings and discuss available options with clients.
  • Adhere to inventory management protocols.
  • Propose strategies to enhance sales performance.
Minimum Qualifications:
  • Must be at least eighteen (18) years of age.
  • Must be legally authorized to work in the country of employment without requiring sponsorship for employment visa status.
  • Must be capable of retrieving materials from shelves and floor stacks, lifting and carrying up to 50 lbs. frequently and up to 70 lbs. occasionally, with or without reasonable accommodation.
  • Must be available to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation.
  • Must possess a minimum of one (1) year of experience in a delivery, retail, or customer service role.
  • Must have prior experience in selling flooring and/or related products.
  • Must have experience operating flooring cutting machinery.
Preferred Qualifications:
  • Possession of a valid, unrestricted Driver's License.
  • High School diploma or GED is preferred.
  • Ability to read, write, comprehend, and communicate in multiple languages.
  • Proficiency in reading, writing, comprehending, and communicating in Spanish is a plus.