Clinical Services Manager

6 days ago


Blacksburg, Virginia, United States Carilion Clinic Full time
About the Role

The RN Clinic Practice Manager II will be responsible for overseeing the delivery of high-quality patient-centered services at our VelocityCare / Urgent Care Center. This role will ensure the effective management of urgent care physician practice operations, including clinical care, patient satisfaction, and financial performance.

Key Responsibilities
  • Develop and implement actionable work plans with measurable outcomes to drive business growth and improvement.
  • Monitor and implement new healthcare services and performance improvement initiatives to enhance patient care and satisfaction.
  • Apply key financial concepts and analysis to decision-making, ensuring the effective allocation of resources.
  • Hold self and team accountable for maintaining the highest possible performance standards in serving customers (patients, employees, physicians, colleagues).
  • Assure the timely delivery of high-quality patient-centered services, recognizing and acting on opportunities for growth and improvement.
  • Utilize project management principles to accomplish goals, seeking out appropriate resources and proactively anticipating change within the area of responsibility.
  • Inspire enthusiasm and build support for projects, attracting, selecting, developing, and retaining qualified employees.
  • Ensure compliance with applicable regulatory, licensure, and accrediting standards.
Requirements
  • Graduate of a school of professional nursing with a Bachelor's degree or 8 years of equivalent experience.
  • 3 years of supervisory experience in a healthcare setting preferred.
  • Currently licensed as a Registered Nurse in the Commonwealth of Virginia.
  • Demonstrates excellent problem-solving, interpersonal, communication, team leadership, priority setting, organizational, and work competency skills.
  • Experience with Microsoft Office Suite, including Excel, Word, Access, and PowerPoint.
  • Ability to use electronic medical records.


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