IT Service Desk Manager
1 month ago
Who is Swire Coca-Cola? We are one of the largest bottlers of Coca-Cola and other beverage brands in America. Our 7,900 hardworking and passionate employees produce and distribute more than 50 brands and flavors across 13 states. We have as many careers as we have flavors, and regardless of which role you choose, you have a direct impact on Swire Coca-Cola, our products, and the communities we call home.
Why you'll love working at Swire Coca-Cola (enrollment in a Swire Medical Plan is required for some benefits):
- Health coverage (3 medical options, dental and vision). 401(k) Retirement Plan w/company match
- Health Savings Accounts w/company match
- FREE virtual primary care, acute careand physical therapy
- FREE Employee Assistance Program
- Company paid (vacation,holidays,sick time, bereavement, jury duty,maternity/parental, disability leave and volunteer time)
- Discounted & free product
- Tuition reimbursement
- Opportunities for career advancement
What does the IT Service Desk Manager do at Swire Coca-Cola? We are seeking an experienced customer service-oriented leader to fulfill the Service Desk Manager role. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a track record of delivering high-quality IT support services. With a problem-solving attitude Service Desk Manager will oversee the resolution of technical issues, enforce service level agreements, and generate end-user surveys to solicit feedback that will elevate and grow our team. Additionally, they will review skill levels and coordinate training for service desk staff, ensuring efficient rotation schedules.
Responsibilities
- Develop a team of high performers by setting clear objectives, providing constructive feedback, and delegating responsibilities that challenge individual development
- Act as a resource for team mentorship and help establish clear career objectives and goals
- Oversee Service Desk scheduling process to maximize the resources so that trouble tickets are responded to quickly
- Develop solutions across levels 1, 2, and 3 responders and when necessary, escalate to field and/or other technical resources
- Increase self-service ability options through education of business in response to spikes in demand from various teams, departments, or locations
- Establish best practices throughout the technical support process Information Technology Information Library (ITIL) partnering with all IT Leadership to define and track systemic issues, resource productivity, and task prioritization, to provide cost efficient problem and incident resolution
- Develop and implement reports measuring utilization of the service ticket management system to identify systemic issues, track resource productivity, and partner with Manager Field Support to schedule work if needed
- Provide meaningful reports and metrics to senior leadership measuring staff's overall performance and optimize IT operations identifying trade-offs between cost and functionality
- Establish and maintain high performing operations for user onboarding and offboarding
Requirements
- High School Diploma or Equivalent required
- Bachelor's Degree Information Technology, Computer Science, or related field preferred
- 6+ years IT Support required
- 4+ years Leadership or Management required
- CompTIA A+ Certification upon hire required
- CompTIA Network+ Certification preferred
- Microsoft Certified Desktop Support Technician and ITIL Foundations v3 preferred
#LI-DNI
Come and join our Sparkling team
Swire Coca-Cola is an equal employment opportunity and affirmative action employer that participates in the E-Verify program as required by law. All qualified applicants will receive consideration for employment without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status or other legally protected characteristics.
Apply Now
-
Accessibility Services Manager
3 days ago
Blacksburg, Virginia, United States Commonwealth of Virginia Full timeAbout the RoleThe Commonwealth of Virginia seeks a highly skilled Inclusive Media and Accessibility Specialist to join our team. As a key member of our organization, you will play a critical role in cultivating and sustaining an accessible, equitable, and inclusive environment.Key ResponsibilitiesOversee and coordinate centralized inclusive media services,...
-
Brand Manager
3 days ago
Blacksburg, Virginia, United States Mediabistro Full timeAbout the RoleWe are seeking a highly skilled Marketing Manager to join our team at Mediabistro. As a Marketing Manager, you will be responsible for executing a variety of marketing activities across digital and traditional marketing channels to support the growth and success of our institution.Key ResponsibilitiesDevelop and Execute Marketing Strategies:...
-
Blacksburg, Virginia, United States Campus Auto Service Full timeAbout YouAs a dedicated and skilled professional, you are eager to contribute to our team at Campus Auto Service. Your self-motivation and attention to detail, combined with strong organizational and time-management abilities, set you apart.With a passion for cutting-edge automotive technologies and a background in service repair, you are committed to...
-
Reception Operations Supervisor
6 days ago
Blacksburg, Virginia, United States Stretch Zone - 1037 Full timeFront Desk ManagerCompensation $15 to $20 Hourly (with incentives)Employment Type We are looking for a personable and observant individual to fill the role of Front Desk Manager. This position entails overseeing all receptionist and administrative tasks at the main entrance, acting as the friendly face of our establishment to all guests.The ideal candidate...
-
Reception Operations Supervisor
2 weeks ago
Blacksburg, Virginia, United States Stretch Zone - 1037 Full timePosition OverviewCompensation $15 to $20 Hourly (with incentives)Employment Type We are looking for a personable and attentive individual to take on the role of Front Desk Manager. This position entails overseeing all receptionist and administrative tasks at the front desk of our main entrance, acting as the friendly face of our studio for all guests.The...
-
Clinical Services Manager
3 days ago
Blacksburg, Virginia, United States Carilion Clinic Full timeAbout the RoleThe RN Clinic Practice Manager II will be responsible for overseeing the delivery of high-quality patient-centered services at our VelocityCare / Urgent Care Center. This role will ensure the effective management of urgent care physician practice operations, including clinical care, patient satisfaction, and financial performance.Key...
-
Reception Operations Supervisor
6 days ago
Blacksburg, Virginia, United States Stretch Zone - 1037 Full timePosition OverviewCompensation $15 to $20 Hourly (with incentives)Employment Type We are looking for a warm and attentive individual to take on the role of Front Desk Manager. This position entails overseeing all receptionist and administrative responsibilities at the front desk of our main entrance, acting as the friendly face of our establishment to all...
-
Dining Services Operations Manager
3 days ago
Blacksburg, Virginia, United States Commonwealth of Virginia Full timeJob SummaryThe Dining Services Shift Leader is responsible for overseeing the daily operations of the assigned food service department. This role involves supervising and leading a team of staff members, ensuring the efficient production and delivery of food, maintaining high standards of cleanliness and sanitation, and providing excellent customer...
-
Order Management Specialist
3 weeks ago
Blacksburg, Virginia, United States Proofpoint Full timeIt's fun to work in a company where people truly BELIEVE in what they're doingWe're committed to bringing passion and customer focus to the business.Corporate OverviewProofpoint is a leading cybersecurity company protecting organizations' greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions,...
-
Reception Operations Supervisor
6 days ago
Blacksburg, Virginia, United States Stretch Zone - 1037 Full timeBenefits:Complimentary uniforms Professional development opportunities Performance-based bonuses Career advancement potential Role OverviewCompensation$15 to $20 Hourly (including incentives)Employment TypeWe are seeking a friendly and professional Front Desk Manager to handle all receptionist and administrative tasks at our main entrance. You will serve as...
-
Reception Operations Supervisor
1 week ago
Blacksburg, Virginia, United States Stretch Zone - 1037 Full timeBenefits:Complimentary uniformsProfessional training and developmentPerformance-based bonusesCareer advancement opportunitiesPosition OverviewCompensation$15 to $20 Hourly (with performance incentives)Employment TypeWe are seeking a friendly and professional Front Desk Manager to manage all receptionist and administrative tasks at our main entrance. You will...
-
Reception Operations Supervisor
2 weeks ago
Blacksburg, Virginia, United States Stretch Zone - 1037 Full timeBenefits:Complimentary uniformsProfessional training and developmentPerformance-based bonusesCareer advancement opportunitiesFront Desk AdministratorCompensation$15 to $20 Hourly (including incentives)Employment TypeWe are seeking a friendly Front Desk Manager to perform all receptionist and administrative tasks at the entrance of our facility. You will...
-
Blacksburg, Virginia, United States Commonwealth of Virginia Full timeJob SummaryThe Director, Research Services Infrastructure will serve as a key member of the Fralin Life Sciences Institute senior leadership team, responsible for developing strategic approaches to advance and sustain research service facilities and collaborations that support Institute and other campus research infrastructure.Key ResponsibilitiesGuidance...
-
Crop Science Specialist
3 days ago
Blacksburg, Virginia, United States Commonwealth of Virginia Full timeJob SummaryThis position will perform all aspects of research and development in grain crops variety testing and research, including setting up research tests from desk to field, data management, statistical analysis, production of Extension publications, interfacing with Extension agents, other research team members, research facility directors and staff,...
-
Creative Services Manager
3 days ago
Blacksburg, Virginia, United States Commonwealth of Virginia Full timeAbout the RoleThe Commonwealth of Virginia is seeking a highly skilled Creative Services Manager to join our team. As a key member of our communications department, you will play a pivotal role in shaping and delivering a range of digital and print materials that effectively convey the significance and reach of our institution's land-grant mission.Key...
-
Office Support Specialist
3 days ago
Blacksburg, Virginia, United States True North Title Full timeJob OverviewWe are seeking a highly organized and detail-oriented individual to join our team as a receptionist/front desk assistant at True North Title. This role involves various general office duties, including:Answering and routing phone calls in a professional and courteous mannerGreeting clients in a warm and welcoming way, both in person and over the...
-
Administrative Assistant/Receptionist
3 days ago
Blacksburg, Virginia, United States True North Title Full timeJob OverviewWe are seeking a highly organized and detail-oriented individual to join our team as a receptionist/front desk assistant at True North Title. This role involves various general office duties, including:Answering and routing phone calls in a professional and courteous mannerGreeting clients in a warm and welcoming way, both in person and over the...
-
Full Time Food Service Manager
3 days ago
Blacksburg, Virginia, United States Commonwealth of Virginia Full timeJob SummaryWe are seeking a highly skilled and experienced Food Service Team Lead to join our team at the Commonwealth of Virginia. As a Food Service Team Lead, you will be responsible for leading and directing a team of food service staff in a high-volume food service facility.Key ResponsibilitiesLead and direct a team of food service staff in the...
-
Software Developer
3 days ago
Blacksburg, Virginia, United States Virginia Tech Full timeJob SummaryThe Application Developer collaborates with business and technical teams across the university to deliver solutions critical to the success of the Division of Human Resources.Key ResponsibilitiesDesign, develop, test, and implement efforts of all Division of Human Resources systems suite of applications.Support the designing, developing, testing...
-
Culinary Service Associate
6 days ago
Blacksburg, Virginia, United States Commonwealth of Virginia Full timeBecome a Part of Our Culinary Services Team at the Commonwealth of VirginiaAre you enthusiastic about delivering outstanding customer service in a vibrant setting? We are seeking a committed individual to manage the operation, arrangement, and cleanup of our culinary facilities, ensuring that any concerns are communicated to management while providing an...