Senior HR Operations Specialist

1 week ago


Chicago, Illinois, United States PCG INTERNATIONAL INC Full time
Job Overview

PCG International Inc. is a forward-thinking and technology-oriented organization dedicated to enhancing the effectiveness of health, education, and human services sectors. We are currently seeking a Senior HR Operations Support professional to join our team.

Key Responsibilities

In this pivotal role, you will be instrumental in refining our HR Operations workflows, ensuring they are efficient, effective, and compliant with regulations. Your responsibilities will include:

  • Standard Operating Procedures (SOPs): Develop and maintain detailed SOPs to guarantee uniform execution of HR Operations tasks. Regularly assess and revise SOPs to align with evolving policies and organizational requirements.
  • Process Optimization: Analyze current HR Operations processes to identify enhancement opportunities, driving improvements to boost efficiency and service delivery.
  • Training and Development: Facilitate training sessions for HR Operations personnel, promoting excellence in service delivery. Create educational materials to support ongoing professional development.
  • Streamlined Communications: Design templated communications to improve service delivery across various scenarios, ensuring clarity and consistency in messaging.
  • Compliance Monitoring: Implement a systematic approach for regular compliance checks of personnel documentation, collaborating with stakeholders to resolve compliance issues swiftly.
  • Performance Metrics: Establish and track HR Operations Service Metrics to evaluate performance and pinpoint areas for enhancement, using data analysis to foster continuous improvement.
  • Reporting Tools: Develop user-friendly Reporting Dashboards for effective data visualization, providing actionable insights to leadership based on performance trends.
  • Communication Framework: Document and manage communication channels for effective feedback related to HR Operations, ensuring timely and accurate responses to inquiries.
  • Resource Allocation Models: Create HR Operations Resource Models to optimize the distribution and utilization of resources, aligning with the organization's strategic objectives.
Qualifications
  • Bachelor's degree in Human Resources, Business Administration, or a related discipline; advanced degree is preferred.
  • Demonstrated experience in HR Operations, process enhancement, and training facilitation.
  • In-depth knowledge of HR compliance and personnel file management.
  • Exceptional communication and presentation abilities.
  • Analytical mindset with a capacity to interpret data and make informed decisions.
  • Skilled in developing reporting dashboards and utilizing HRIS platforms.
  • Proven track record in designing and implementing effective communication strategies.


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