Patient Service Representative
3 weeks ago
We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Intermountain Health. As a Patient Service Representative, you will play a critical role in ensuring the smooth operation of our medical office, providing exceptional patient care, and maintaining accurate records.
Key Responsibilities- Greets patients, answers phones, takes messages, and returns calls while documenting all interactions accurately and completely in the electronic medical record (EMR).
- Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and consultations.
- Registers patients, confirms, enters, and/or updates all required demographic data on patient and guarantor on registration system.
- Obtains copies of insurance cards, forms of ID, and signature(s) on all required forms, verifies information on appropriate accounts, and determines insurance coordination of benefits and pre-certification/prior-authorization.
- Collects patient payments, provides accurate receipts, and posts payments in the system.
- Maintains department and/or individual work queues and reports as required.
- Prepares medical records for patient appointments by compiling information from various sources, including authorizations and non-Epic documentation.
- One year of customer service experience involving interactions with customers in person and by phone.
- Professional manner and strong interpersonal and communication skills.
- Demonstrated basic computer skills and data entry.
- Bilingual English and Spanish (preferred).
- Experience using Epic software (preferred).
At Intermountain Health, we offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also provide opportunities for professional growth and development, as well as a supportive and collaborative work environment.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual who is passionate about providing exceptional patient care, we encourage you to apply for this exciting opportunity.
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