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Customer Service Representative

2 months ago

Arvada, Colorado, United States New West Physicians Full time
Customer Service Representative

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at New West Physicians in Arvada, CO. As a key member of our front office staff, you will be responsible for providing exceptional patient care and support to our patients and families.

Key Responsibilities:
  • Assist patients with check-in and check-out processes, including verifying demographic and financial information
  • Answer incoming phone calls and respond to patient inquiries in a prompt and professional manner
  • Connect and disconnect answering service, and follow up on messages received from answering service
  • Assist with scheduling appointments and verifying prior to scheduled time
  • Perform other administrative tasks as assigned
Requirements:
  • High school diploma or equivalent required
  • 1+ years of customer service experience
  • Ability to handle cash and count money at high volumes
  • Microsoft Office proficiency
  • Full COVID-19 vaccination required
Preferred Qualifications:
  • Experience with electronic health records
  • Knowledge of medical terminology

We offer a competitive hourly rate of $16.00 to $26.88, depending on experience, and a comprehensive benefits package. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.