Patient Service Representative

1 week ago


Arvada, Colorado, United States SCL Health Full time
Job Summary

This role is responsible for providing exceptional patient service and support in a fast-paced medical office environment. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a team setting.

Key Responsibilities
  • Provide exceptional patient service, responding to phone calls, emails, and in-person inquiries in a timely and professional manner.
  • Manage patient schedules, appointments, and medical records with accuracy and attention to detail.
  • Process patient payments, handle billing and insurance inquiries, and resolve any issues that may arise.
  • Collaborate with healthcare providers and staff to ensure seamless patient care and communication.
  • Maintain confidentiality and handle sensitive patient information with discretion.
  • Perform other administrative tasks as needed to support the smooth operation of the medical office.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum one year of experience in a medical office or healthcare setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team setting.
  • Basic computer skills and proficiency in electronic medical records (EMRs) and other software applications.
  • Ability to maintain confidentiality and handle sensitive patient information with discretion.
Preferred Qualifications
  • Bilingual or multilingual skills, with the ability to communicate effectively with patients and staff from diverse backgrounds.
  • Experience with Epic or other EMR systems.
  • Knowledge of medical terminology and coding principles.
Work Environment

This role is based in the Candelas Clinic, located in Arvada, Colorado. The ideal candidate will be able to work in a fast-paced medical office environment, with the ability to multitask and prioritize tasks effectively.

Benefits

SCL Health offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. The ideal candidate will be able to take advantage of these benefits and contribute to the success of our team.



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