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Customer Service Representative

2 months ago


Arvada, Colorado, United States Cosentino Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team in Denver, CO. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Provide timely and effective support to customers through various communication channels, including phone, email, and in-person interactions.
  • Respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Process and manage customer purchasing orders, ensuring accurate and timely delivery of products.
  • Collaborate with internal teams to ensure seamless customer service and support.
  • Develop and maintain strong relationships with customers, identifying opportunities to upsell and cross-sell products and services.
  • Stay up-to-date on product knowledge and industry trends to provide informed and expert advice to customers.
Requirements
  • 3+ years of experience in customer service or a related field.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer groups.
  • Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
  • Proficiency in computer software and systems, including Microsoft Office and CRM platforms.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
What We Offer

As a Customer Service Representative at Cosentino, you will have the opportunity to work with a dynamic and innovative company that values customer satisfaction and employee growth. We offer a competitive salary and benefits package, as well as opportunities for professional development and advancement.

Join our team and be part of a company that is committed to delivering exceptional customer service and support.