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Patient Service Representative
2 months ago
This role is responsible for ensuring seamless patient interactions, from billing and follow-up to resolving issues that delay or prevent payment of patient accounts. The ideal candidate will possess excellent communication skills, a professional demeanor, and the ability to work effectively in a fast-paced environment.
Key Responsibilities- Provide exceptional customer service to patients, answering phone calls, taking messages, and returning calls in a timely manner.
- Schedule patient appointments, register patients, and verify demographic data to ensure accurate billing and insurance coordination.
- Collect patient payments, post payments in the system, and reconcile receipts to maintain accurate financial records.
- Maintain department and individual work queues, reporting as required to ensure efficient operations.
- Prepare medical records for patient appointments, scanning documents as needed to ensure accurate and complete records.
- One year of customer service experience, with a focus on interacting with customers in person and by phone.
- Professional manner, strong interpersonal and communication skills, and basic computer skills.
- Preferred qualifications include bilingual English and Spanish, as well as experience using Epic software.
SCL Health is a faith-based, mission-driven organization dedicated to providing high-quality, compassionate care to our patients. We are committed to fostering a culture of wellness, security, and engagement among our caregivers.
