Senior Consultant, Client Engagement

1 week ago

Atlanta, Georgia, United States Visa Full time
Job Overview

Company Overview:
Visa stands as a global leader in payment solutions and technology, facilitating over 259 billion transactions securely across more than 200 countries and territories annually. Our mission is to unify the world through innovative, reliable, and secure payment networks, empowering individuals, businesses, and economies to flourish with a shared goal of enhancing lives everywhere.

Position Summary:
The North America Client Success team collaborates with global acquirers, processors, GSPs, and merchants based in North America to establish and implement the support framework for Visa Inc. This encompasses daily operations, product assistance, operational account strategies, back-office support, and performance analytics.

The Senior Consultant, Client Success for the Super Regional Team is an individual contributor role focused on assisting clients headquartered in North America. This position necessitates expertise in industry best practices, client-facing technical consulting experience, and requires extensive collaboration with cross-functional leadership across Client Services, Sales, Product, and Technology. The ideal candidate will exhibit a profound understanding of the payments industry and Visa's capabilities to address intricate challenges, adopting a comprehensive approach to identify innovative solutions. This role functions as a technical and functional expert, operating independently with guidance only in the most complex scenarios.

Key Responsibilities:

  • Collaborate with Sales Account Executives to identify and support new business development initiatives.
  • Provide visionary insights to enhance efficiencies and the associated tools and applications.
  • Proactively identify and resolve complex issues affecting business management, relationships, and strategic direction.
  • Establish and nurture relationships with Senior Management, Product, Sales, and Account Management teams.
  • Make independent decisions that significantly impact Visa's operations, reputation, and client relationships.
  • Deliver proactive planning and operational support to optimize effectiveness and cost-efficiency for both clients and Visa, while managing expenses and enhancing overall transaction performance.
  • Stay informed on industry trends and maintain comprehensive knowledge of Visa's products and services.
  • Advocate for the client’s voice within internal stakeholder organizations through precise business requirements and ongoing representation.
  • Develop and maintain relationships with clients and internal stakeholders at all organizational levels.

Work Environment:
This position operates in a hybrid model, allowing for a blend of remote and office work. Employees in hybrid roles are expected to work from the office 2-3 designated days each week, as determined by leadership, with a general expectation of being in the office 50% or more of the time based on business requirements.

Qualifications:

Basic Qualifications:
8+ years of relevant experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD) or 2 years of experience with a PhD.

Preferred Qualifications:
9+ years of relevant experience with a Bachelor’s Degree or 7+ years of relevant experience with an Advanced Degree or 3+ years of experience with a PhD. Proven success in client-facing roles within the Payments industry, demonstrating strategic problem-solving abilities for complex global issues. Experience in bankcard operations, supporting intricate clients and services, and the capacity to lead cross-functional teams through high-impact business challenges.

Additional Information:
Work Hours: Varies based on departmental needs.
Travel Requirements: This role requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office environment, requiring the ability to sit and stand at a desk, communicate in person and via telephone, and operate standard office equipment.

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