Front Office Manager
3 days ago
Job Summary
The Omni Hotels & Resorts is seeking a highly skilled and experienced Front Office Manager to join our team. As a key member of our Front Office team, you will be responsible for ensuring maximum operating efficiency and high levels of guest satisfaction.
Key Responsibilities
- Assist the Director of Front Office with the oversight of operations relating to the Front Office.
- Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously by Front Office staff.
- Ensure that all needed reports and checklists are run and completed.
- Understand and perform cash handling processes, ensuring each cashier is maintaining bank according to standard.
- To be thoroughly acquainted with all check-in and check-out procedures and policies, including familiarity with all hotel amenities and local attractions.
- Control Parking Procedures and postings to guest accounts ensuring parking revenue.
- To appropriately protect confidential guest information and guest room key access according to Front Office SOP's.
- Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.
- Monitor all guest requests to ensure they are met within the prescribed time limits and handle all guest complaints maintaining a satisfactory impression with the guest.
- Effectively engage in the service recovery process, handling all guest concerns efficiently and to the satisfaction of the guests.
- Participate in issue prevention meetings and respond to alerts in Opera according to direction of management.
- Communicate all hotel, guest and group information to associates on a daily basis.
- Become familiar with all hotel operating systems and programs.
- Assist with weekly supply inventory and order front office supplies and uniforms.
- Assist with rate discrepancy report.
- Assist with balance reports and credit check reports daily.
- Adhere to all Systems and Controls of the Front Office, and appropriate areas of responsibilities.
- Assist with the creation of schedules and monitor staffing levels according to business cycles.
- Train Front Office line associates.
- Maintain a highly motivated and trained staff that continually strives for personalized, quality service and the creation of memorable guest experiences.
Requirements
- Minimum of 1 year Front Office Management experience required.
- Previous leadership experience in an upscale, full service hotel environment is required.
- Strong understanding of front office hotel procedures and practices required.
- Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
- Ability to stand for the entire scheduled shift.
- Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills required.
- Four year college degree, preferably in the hospitality industry
- Knowledge of Property Management Systems and related computer programs
- Strong knowledge of Microsoft Office Software.
- Developed computer proficiencies, OPERA experience a plus.
-
Front Office Director
1 month ago
Washington, Washington, D.C., United States The Morrow Hotel Washington, DC Curio Collection by Hilton Full timeOverviewOpportunity: Front Office DirectorManage hotel front office operations in accordance with established guest service and sustainability standards. Potential Career PathAssistant General Manager General Manager Area General ManagerEssential Job FunctionsInterview, select, train, schedule, coach and support associates, ensuring they perform in...
-
Front Office Operations Supervisor
3 weeks ago
Washington, Washington, D.C., United States Omni Hotels & Resorts Full timeOverview Omni Hotels & Resorts At Omni Hotels & Resorts, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. Our team members are dedicated to upholding the highest standards of hospitality, and we are looking for individuals who share our commitment to excellence. Our associates enjoy a supportive...
-
Associate Program Manager
3 weeks ago
Washington, Washington, D.C., United States Spatial Front Full timeAssistant Program Director Position at Spatial Front, Inc.Spatial Front, Inc. is seeking a skilled Assistant Program Director to collaborate closely with the Program Director. This role necessitates a physical presence in the Washington, DC area.Qualifications:Bachelor's Degree or equivalent professional experienceAt least 10 years of leadership experience5...
-
Front Office Operations Supervisor
3 weeks ago
Washington, Washington, D.C., United States Omni Hotels & Resorts Full timeOverview Omni Hotels & Resorts As a prestigious establishment, Omni Hotels & Resorts is renowned for providing exceptional hospitality experiences. Our team members take pride in being part of a legacy that has hosted numerous notable figures and significant events. We are committed to fostering a culture of growth and development, offering...
-
Front Office Coordinator
2 days ago
Washington, Washington, D.C., United States ClearPath, Inc Full time{"Job Title": "Front Office Associate", "Job Summary": "As a Front Office Associate at ClearPath, Inc., you will be responsible for creating a welcoming office environment for staff and guests. This role reports directly to the Operations Director and collaborates with the Operations Advisor to ensure smooth daily operations.", "Responsibilities": "Manage...
-
Business Analyst for Wildland Fire Management
3 weeks ago
Washington, Washington, D.C., United States Spatial Front Full timeJob OverviewSalary: $60,000 - $90,000This full-time role is part of Spatial Front's commitment to assist the United States Forest Service (FS) in enhancing their Fire and Aviation Management (FAM) operations. The primary focus is on the development, maintenance, and user training of critical information systems utilized by interagency incident management...
-
Washington, Washington, D.C., United States Highlight Full timeJob SummaryWe are seeking a highly skilled and experienced Executive Assistant to provide administrative support to a designated Front Office principal. The ideal candidate will possess excellent organizational and communication skills, with the ability to multitask and prioritize tasks effectively.Key ResponsibilitiesProvide high-level administrative...
-
Washington, Washington, D.C., United States Girls Global Academy Full timePosition OverviewThe role of the Front Office Staff at Girls Global Academy is essential for maintaining efficient daily operations within the institution. This position is responsible for overseeing front office functions, addressing the needs of students and staff, and providing support with various administrative responsibilities. Key...
-
Washington, Washington, D.C., United States Girls Global Academy Full timeJob OverviewThe Front Office Administrator at Girls Global Academy is essential for facilitating the efficient daily functioning of the institution. This role encompasses overseeing front office operations, addressing the needs of students and staff, and providing vital administrative assistance.Key Responsibilities:Front Office Operations:Welcome and assist...
-
Front Office Supervisor
22 hours ago
Washington, Washington, D.C., United States Remington Hotels Full timeJob SummaryWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at Remington Hotels. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and efficient hotel operations.Key ResponsibilitiesLead and manage front office staff, including interviewing, hiring, training, and...
-
Washington, Washington, D.C., United States Girls Global Academy Full timePosition OverviewThe role of the Front Office Staff at Girls Global Academy is essential for maintaining the efficient daily functions of the institution. This position encompasses overseeing front office operations, catering to the needs of students and staff, and aiding in various administrative responsibilities. Key ResponsibilitiesFront Office...
-
WildCAD Operations Specialist
3 weeks ago
Washington, Washington, D.C., United States Spatial Front Full timeJob OverviewSalary: $60,000 - $90,000This full-time role is integral to Spatial Front's contract supporting the United States Forest Service (USFS) in Fire and Aviation Management. The primary objective is to enhance the development, operation, maintenance, and training of information systems utilized by interagency incident management teams across the...
-
WildCAD Systems Analyst
3 weeks ago
Washington, Washington, D.C., United States Spatial Front Full timeJob OverviewSalary: $60,000 - $90,000This full-time role is integral to supporting the operations of the United States Forest Service (FS) within the Fire and Aviation Management (FAM) sector. The primary focus is on the development, maintenance, and user training of information systems utilized by interagency incident management teams across the...
-
ServiceNow Solutions Architect
1 week ago
Washington, Washington, D.C., United States Spatial Front Full timeJob DescriptionJob Summary:The ServiceNow Solutions Architect will lead the overall design and development of the ServiceNow platform for Spatial Front Inc. This role will provide technical guidance and serve as an escalation point for the ServiceNow development team members. The successful candidate will support customers and end-users to define their...
-
Senior API Developer
1 week ago
Washington, Washington, D.C., United States Spatial Front Full timeJob SummaryWe are seeking a highly skilled Senior API Developer to join our team at Spatial Front. As a key member of our development team, you will be responsible for designing, implementing, and maintaining secure, scalable, and maintainable APIs optimized for AWS cloud infrastructure.Key ResponsibilitiesAPI Design and DevelopmentDesign and implement...
-
Front of House Manager
3 weeks ago
Washington, Washington, D.C., United States Mandu Full timeMandu, a renowned Korean dining establishment, is seeking a dedicated Floor Supervisor to join our vibrant team. This role encompasses a blend of hands-on floor responsibilities, including bartending and serving, alongside supervisory duties to oversee daily operations. Key Responsibilities: Manage and coordinate Front of House activitiesHandle scheduling...
-
Washington, Washington, D.C., United States American University - Washington, D.C Full timeJob Summary:We are seeking a highly organized and detail-oriented student to work as a front desk assistant in the CAS Advising Office at American University in Washington, D.C.Key Responsibilities:Answer and direct phone calls in a professional and courteous manner.Greet and assist visitors to the office, providing information and support as needed.Manage...
-
Law Office Assistant
2 weeks ago
Washington, Washington, D.C., United States Law Office Full timeJob OverviewA challenging opportunity has arisen for a highly motivated and organized individual to join our Law Office as a Legal Support Specialist. This role offers a unique chance to gain exposure and involvement in the practice of law, tailored to someone contemplating law school or seeking a career in the legal field.The ideal candidate will be...
-
Front Desk Associate
1 week ago
Washington, Washington, D.C., United States AI Squared Full timeJob SummaryThe Administrative Assistant will serve as the primary point of contact for visitors and clients at the AI Squared office, providing a welcoming and professional experience. This role involves managing office operations, front desk duties, and supporting interior design and styling projects. The ideal candidate will possess strong organizational...
-
Front Desk Representative
1 week ago
Washington, Washington, D.C., United States Remington Hotels Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Front Desk Agent to join our team at Remington Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and efficient check-in and check-out process.Key Responsibilities Greet...
