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Executive Secretary to General Manager

2 months ago


Long Beach, California, United States Accor Hotels Full time
Job Description

Job Summary:

The Executive Secretary to General Manager will provide administrative support to the General Manager, ensuring the smooth operation of the hotel's administrative functions. This role requires a highly organized and detail-oriented individual with excellent communication skills and experience in executive secretarial work.

Main Responsibilities:

  • Administrative Support: Provide administrative support to the General Manager, including typing, filing, and maintaining confidential documents.
  • Meeting Preparation: Prepare materials for meetings attended by the General Manager, including daily operations meetings, executive committee meetings, and departmental meetings.
  • Communication: Answer telephone calls, respond to emails, and provide information to callers in a courteous and professional manner.
  • Customer Service: Provide assistance and support to internal customers in other departments as needed, handle guest and internal customer complaints and inquiries, and maintain positive guest and colleague interactions.
  • Other Duties: Attend training sessions and meetings as required, exercise responsible behavior at all times, and maintain strong professional relationships with representatives from competitor hotels, business partners, and other organizations.

Requirements:

  • Education: Bachelor's Degree in any field.
  • Experience: At least 5 years' experience in executive secretarial work with multinational companies, preferably in the hotel industry.
  • Skills: Effective telephone communication skills, above-average proficiency in MS Office applications, and above-average fluency in English (written and spoken).