Current jobs related to Technical Support Specialist - Andover, Massachusetts - NEEDS Center
-
Desktop Support Specialist
2 months ago
Andover, Massachusetts, United States Desktop & Depot Support Full timeJob Description**Job Summary**We are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in Woburn, Massachusetts. As a key member of our team, you will be responsible for providing top-notch technical support to our clients, ensuring their workstations are running smoothly and efficiently.Key...
-
Technical Support Specialist
3 weeks ago
Andover, Massachusetts, United States CybertronIT Full timeJob Title: Technical SupportCustomer Advocate AgentCybertron is seeking a highly skilled Technical Support/Customer Advocate Agent to join our team. As a Technical Support/Customer Advocate Agent, you will be responsible for providing top-notch technical support and assistance to our customers regarding their hardware and software issues.Key...
-
Technical Support Specialist
3 weeks ago
Andover, Massachusetts, United States Mass Markets Full timeJob Title: Technical Support RepresentativeJoin Mass Markets as a Technical Support Representative and be part of a dynamic team that delivers exceptional customer experiences. As a Technical Support Representative, you will be responsible for handling inbound customer service calls, troubleshooting technical issues, and providing top-notch support to our...
-
IT Support Team Lead
3 weeks ago
Andover, Massachusetts, United States Vinebrook Technology Full timeJob Title: IT Support Team LeadVinebrook Technology is seeking a highly skilled IT Support Team Lead to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service, troubleshooting complex technical issues, and leading a team of technical support specialists.Key Responsibilities:Mentor and...
-
Andover, Massachusetts, United States Desktop & Depot Support Full timeAre you looking to advance your IT career? We have an exciting opportunity for a Desktop Support Specialist to join our team in Tewksbury, Massachusetts.As a Desktop Support Specialist, you will be responsible for providing workstation software break-fix support, IMAC – PC install, moves, adds, and changes, image loads, asset recovery, asset tagging,...
-
IT Support Specialist in Andover, MA
1 month ago
Andover, Massachusetts, United States Desktop & Depot Support Full timeJob Title: IT Support TechnicianWe are seeking a skilled IT Support Technician to join our team in Andover, Massachusetts. As a key member of our team, you will be responsible for providing technical assistance to end-users, troubleshooting IT equipment, and ensuring smooth operations within the organization.Key Responsibilities:Provide workstation software...
-
Andover, Massachusetts, United States Desktop & Depot Support Full timeJob OverviewVirtual Service Operations is seeking a highly motivated and career-driven individual to join our growing team as a Desktop Support Specialist in Woburn, Massachusetts. In this role, you will be responsible for providing workstation software break fix support, IMAC, image loads, asset recovery, and other client support duties needed to maintain...
-
Andover, Massachusetts, United States Desktop & Depot Support Full timeJob OverviewAre you looking to take the next step in your IT career? We are seeking a highly motivated and career-driven individual to join our team as a Senior Desktop Support Specialist in Andover, Massachusetts.As a key member of our team, you will be responsible for providing workstation software break fix support, IMAC – PC install, moves, adds and...
-
IT Support Specialist
1 week ago
Andover, Massachusetts, United States Fresenius Kabi USA, LLC Full timeJob SummaryThe IT Support Specialist is an IT technical support role focused on providing local R&D IT support and enterprise IT support.Responsible for daily support of the Enterprise network, servers, and standalone end-user Enterprise computer systems that support the Ivenix North Andover MA Business Unit (BU).Coordinates the installation and maintenance...
-
Wichita Technical Support Representative
4 weeks ago
Andover, Massachusetts, United States MCI Careers Full timeJob Title: Technical Support RepresentativeWe are seeking a highly motivated and customer-focused Technical Support Representative to join our team in Wichita. As a Technical Support Representative, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Handle inbound and outbound customer...
-
Administrative Support Specialist
2 weeks ago
Andover, Massachusetts, United States MSCCN Full timeJob SummaryAmentum is seeking a highly skilled Administrative and Technical Support Specialist to join our team in Andover, MA. As a key member of our office, you will be responsible for providing administrative support to our team, ensuring the smooth operation of our office, and providing technical support as needed.Key ResponsibilitiesManage records and...
-
Education Support Specialist
7 days ago
Andover, Massachusetts, United States Precision HR Solutions Full timeJob Summary: Precision HR Solutions is seeking a motivated and dedicated Education Support Specialist to provide learning support in a special education setting. The ideal candidate will assist the teacher in coordinating and implementing daily lesson plans and activities, maintain a developmentally appropriate classroom environment, and keep the teacher...
-
Community Support Specialist
4 weeks ago
Andover, Massachusetts, United States Wyndy LLC Full timeJob Title: Community Support SpecialistThe Community Support Specialist is a vital role within Wyndy LLC, responsible for providing assistance and support to individuals in need within our community.This position involves fostering a positive and inclusive community environment, promoting independent living, and connecting individuals with necessary...
-
Community Support Specialist
2 weeks ago
Andover, Massachusetts, United States Wyndy LLC Full timeCommunity Support SpecialistThe Community Support Specialist plays a vital role in fostering a positive and inclusive community environment at Wyndy LLC. This role involves promoting independent living, connecting individuals with necessary resources and services, and collaborating with various professionals and organizations to ensure the well-being and...
-
IT Support Team Lead
4 weeks ago
Andover, Massachusetts, United States Vinebrook Technology Full timeJob Title: IT Support Team LeadVinebrook Technology is seeking an experienced IT Support Team Lead to join our team in Boston. As a key member of our IT team, you will be responsible for leading a team of technical support specialists and providing exceptional customer service to our clients.Responsibilities:Mentor and provide technical guidance to the...
-
Academic Support Specialist
7 days ago
Andover, Massachusetts, United States Andover Central School District Full timeJob Title:Academic Support SpecialistJob Overview:The Academic Support Specialist provides assistance and support to students participating in the SOAR program, which aims to provide academic support, mentorship, and enrichment activities to students. This position involves working under the direction of program coordinators and educators to facilitate...
-
Auxiliary Support Specialist
2 weeks ago
Andover, Massachusetts, United States Pike School Full timePike School After School Program Staff OpportunityWe are seeking a dedicated and enthusiastic individual to join our team as an Auxiliary Support Specialist in the Pike Plus after school program.Job Summary: As an Auxiliary Support Specialist, you will play a vital role in providing student supervision and support in a safe and positive environment. You will...
-
Community Support Specialist
2 weeks ago
Andover, Massachusetts, United States Wyndy LLC Full timeWyndy LLC is seeking a Community Support Specialist to provide assistance and support to individuals in need within our community. **Key Responsibilities:** * Foster a positive and inclusive community environment * Promote independent living and connect individuals with necessary resources and services * Collaborate with professionals and organizations to...
-
Auxiliary Support Specialist
7 days ago
Andover, Massachusetts, United States Pike School Full timePike School is seeking a dedicated and experienced individual to join our team as an Auxiliary Support Specialist. As a key member of our afterschool program, you will provide essential support to students in grades PK-9th, ensuring a positive and safe environment.Key Responsibilities:Active supervision of students during afterschool activitiesSupporting...
-
Senior Desktop Support Specialist
1 month ago
Andover, Massachusetts, United States Virtual Service Operations Full timeOpportunity for a Senior Desktop Support SpecialistWe are seeking a highly motivated and career-driven individual to join our team as a Senior Desktop Support Specialist in Andover, Massachusetts.Responsibilities:Provide workstation software break-fix supportPerform IMAC - PC install, moves, adds, and changesLoad imagesRecover assetsTag assetsProvide printer...
Technical Support Specialist
2 months ago
Salary:
The Technology Support Associate (TSA) plays a crucial role in providing assistance to users at the NEEDS Center regarding technical challenges or inquiries related to computer systems, mobile devices, and software applications. Responsibilities encompass managing support requests, engaging with users via phone or messaging platforms, aiding in the diagnosis of technical problems, and supporting the daily operations of IT across all departments.
KEY RESPONSIBILITIES:
- Deliver timely support for computers, telecommunication systems, and network services to all personnel.
- Offer technical guidance and support to NEEDS staff, regularly updating the DIT on departmental performance, urgent matters, and resource requirements.
- Conduct daily IT operations as necessary.
- Assist in the installation of hardware and software, providing expert advice when needed.
- Communicate and enforce company-wide IT policies and procedures.
- Contribute to the development and execution of both short-term and long-term strategies to address current and future technological needs.
- Support the implementation of security measures for IT infrastructure and systems, working to mitigate potential security threats.
- Collaborate with operational and management staff across all departments to understand their processes and the data and equipment required for optimal performance.
- Evaluate business requirements for IT systems and determine the necessity for new equipment and software.
- Maintain a comprehensive inventory of all company-owned IT assets and ensure regular maintenance schedules are adhered to.
- Perform additional related duties as assigned.
REQUIRED QUALIFICATIONS:
- Strong hands-on problem-solving and troubleshooting abilities.
- Fundamental understanding of computer and networking concepts.
- Preferred experience with both Windows and Macintosh operating systems.
- Familiarity with Microsoft Azure and Office 365 is advantageous.
- Ability to convey technical information clearly to non-technical staff.
- Capacity to prioritize and manage tasks effectively within set timelines.
- Customer-service oriented approach.
- Team-oriented mindset.
- Previous experience in a Helpdesk or IT support role is preferred.
The NEEDS Center is dedicated to providing services and support to individuals with developmental disabilities, including Autism Spectrum Disorder (ASD). Emphasizing assistance for individuals facing challenging behaviors and/or dual diagnoses, the NEEDS Center's philosophy is grounded in the principles of Applied Behavior Analysis (ABA) and Positive Behavior Support (PSB). The services offered are designed to empower individuals towards greater independence.
EMPLOYEE BENEFITS:
- Health, Dental, and Vision Insurance
- Flexible Spending Account (FSA)
- 403B Retirement Plan
- Generous Paid Time Off (PTO) policy, including your birthday off
- Tuition Reimbursement and Remission programs.
Job Types: Full-time
#NEEDS
