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Technical Service Specialist

2 months ago

Andover, Massachusetts, United States MKS Instruments Full time

MKS Instruments is in search of a Technical Service Specialist located in the Phoenix area. This role is pivotal in delivering exceptional customer support through on-site installations, as well as managing the diagnosis, troubleshooting, servicing, and repair of intricate equipment and systems.

Your responsibilities will include:

  • Providing visible customer support through on-site installations and maintenance of complex systems.
  • Evaluating and approving the operational quality of system equipment.
  • Acting as the company representative for customers on both administrative and technical issues related to assigned projects.
  • Ensuring the operational quality of system equipment.

What you will contribute to the team:

To be successful in this role, you should possess an Associate's degree or equivalent, along with a minimum of 5 years of relevant experience in the Semiconductor industry, or a comparable combination of education and experience. A Bachelor's degree and/or relevant certification is preferred.

Key skills include:

  • Excellent communication and documentation abilities.
  • Proficiency in standard Microsoft Office applications.
  • Integrity and ethical standards that inspire trust.
  • Strong analytical, business, and interpersonal skills.
  • A motivated, self-driven attitude with a positive approach to problem-solving.
  • The ability to thrive in a fast-paced, dynamic, high-tech environment.

Physical Requirements:

This position involves activities such as sitting, standing, or typing for extended periods. Candidates must be able to lift up to 50 lbs and occasionally handle objects exceeding 100 pounds. Regular manual dexterity and coordination are necessary, along with the ability to remain stationary for certain tasks.

Work Environment:

The role operates in various settings, including laboratory, field, and manufacturing environments. You will frequently use a computer and other office productivity tools. A commitment to safety is essential, particularly when handling mechanical and electrical equipment, as well as high voltage and other hazards. The noise level in the work environment is typically moderate.