Sales Support Specialist
2 weeks ago
Position: Retail Sales Associate
Job Category: Retail/Merchandising
Overview:
At 5.11 Tactical, we are pioneers in crafting specialized gear designed for the most challenging missions. Our core values shape our culture: Trusted, Responsive, Accountable, and Committed.
As a leader in tactical apparel and gear, we are expanding our retail presence to enhance the comprehensive experience our customers seek. Our dedicated teams collaborate with First Responders, Special Forces, and tactical enthusiasts globally to create innovative products that promote readiness.
Role Summary:
We are seeking a part-time Retail Sales Associate to join our team. This role is pivotal in delivering an exceptional customer service experience that fosters customer loyalty and strengthens our brand.
Key Responsibilities:
- Enhance Brand Experience: Embody the values and mission of 5.11 Tactical through outstanding customer service.
- Product Knowledge: Maintain comprehensive knowledge of our products and services.
- Store Presentation: Ensure the sales floor is well-stocked and organized according to brand standards.
- Merchandise Management: Efficiently process incoming merchandise shipments.
- Customer Engagement: Provide a seamless and satisfying checkout experience.
- Store Maintenance: Assist in keeping the store clean and professional.
- Customer Relationships: Focus on building strong relationships with customers through proactive engagement.
- Sales Goals: Meet individual sales targets and contribute to overall store performance.
- Team Collaboration: Work effectively with team members to ensure store success.
Qualifications:
To excel in this role, candidates should possess:
- A positive and friendly demeanor that engages customers.
- Proficiency in computer applications, including MS Office and retail POS systems.
- A strong desire to become knowledgeable about our products and educate customers.
- Comfort in following up with customers post-purchase to strengthen relationships.
- The ability to stand, lift, walk, and reach overhead regularly.
- Flexibility to work evenings and weekends.
Our Ethos:
At 5.11 Tactical, we empower every team member to lead and excel. Our ethos emphasizes trust, responsiveness, accountability, and commitment, guiding our actions and decisions.
We are an equal opportunity employer and value diversity in our workforce.
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