Clinical Unit Administrative Coordinator
2 weeks ago
Facility:
Wellstar Health System, Inc.
Job Overview:
The Unit Secretary operates under the supervision of the Nurse Manager and Assistant Nurse Manager to enhance the delivery of safe, age-appropriate, and culturally sensitive patient care. This role encompasses clerical and receptionist duties, including computer order entry, data retrieval, maintaining unit supplies, transporting supplies/equipment/patient medications, preparing and managing patient charts, providing customer service, and serving as the primary communication hub on the nursing unit.
Key Responsibilities:
- Customer Service Excellence: Collaborates with the healthcare team, patients, and families to ensure the rights and dignity of patients are upheld at all times.
- Builds rapport with families and maintains confidentiality.
- Engages in hourly patient rounding and addresses patient concerns proactively.
- Maintains both paper and electronic medical records as required.
- Facilitates patient admissions, transfers, and discharges as necessary.
- Monitors bed activity and communicates with housekeeping regarding patient discharges.
- Assists in managing unit flow during emergency situations.
- Tracks patient movements on and off the unit.
- Ensures key patient safety information is accurately entered into the system.
Team Collaboration:
- Supports the initiatives of the healthcare team and participates in interdisciplinary rounds.
- Performs charge reconciliations and notifies nursing staff of physician arrivals.
- Completes supply requisitions and manages deliveries.
- Participates in performance improvement initiatives within the unit.
- Transports supplies, medications, and equipment as assigned.
Effective Communication:
- Utilizes strong written and verbal communication skills with patients, staff, and visitors.
- Acts as a liaison between patients and diagnostic areas to relay important information.
- Maintains and troubleshoots IT equipment as necessary.
- Communicates patient care concerns to nursing staff promptly.
Safety and Infection Control:
- Ensures a safe environment for unit operations and adheres to infection control policies.
- Maintains cleanliness and organization in patient rooms and unit areas.
- Operates cleaning equipment as needed after patient discharges.
Qualifications:
- Education: High school diploma or equivalent from an accredited program.
- Experience: Less than 1 year of clinical experience in an acute care setting is preferred.
- Skills: Proficient in English, strong customer service skills, ability to multitask, and effective time management.
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