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Clinical Research Coordinator
2 months ago
Alcanza Clinical Research is a leading provider of clinical research services, with a strong presence across Phase I-IV studies and multiple therapeutic areas.
Job SummaryWe are seeking a highly skilled and customer-focused Intake Specialist to join our team. As the first point of contact at our site, this role is crucial in providing a positive experience for our volunteers.
Key Responsibilities- Front Desk Support: Greet volunteers and other visitors, obtain and verify identification, and prepare necessary documents for completion.
- Customer Service: Provide answers, information, and conversation to volunteers, making them feel comfortable and confident in their decision to participate in a trial.
- Scheduling and Coordination: Assist with appointment scheduling, rescheduling, and reminders, as well as coordinate transportation for volunteers.
- Administrative Tasks: Complete visits in the CTMS, update subject profiles, and assign payment cards.
- Communication: Notify staff of volunteer arrivals, send weekly reports of appointment statuses, and maintain a list of studies conducted at the site.
- Education: Associate's degree or equivalent combination of education and experience.
- Experience: Minimum 3 years' experience in customer service, administration, or sales.
- Skills: Excellent customer service skills, proficiency with computer applications, strong organizational skills, and ability to work independently.
- Full-time employees are benefits-eligible, with coverage starting on the first day of the month following date of hire.
- Medical, dental, vision, life insurance, short and long-term disability insurance, health savings accounts, supplemental insurances, and a 401k plan with a safe harbor match are offered.
