Technical Support Specialist

6 days ago


Suwanee, Georgia, United States Concero Full time
Job Title: Technical Support Specialist

Concero is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers.

Responsibilities:
  • Provide technical support and assistance to customers via phone, email, and in-person.
  • Troubleshoot and resolve technical issues with hardware, software, and network equipment.
  • Collaborate with internal teams to resolve complex technical issues.
  • Develop and maintain technical documentation and knowledge base articles.
  • Participate in on-call rotation to provide after-hours support.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 2 years of experience in technical support or a related field.
  • Excellent communication and problem-solving skills.
  • Familiarity with troubleshooting networking equipment and TCP/IP.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
Preferred Qualifications:
  • Dell certification.
  • Experience with Microsoft SCSM and O365.
  • Familiarity with using Microsoft SCCM.
  • Thorough knowledge of ITIL processes.

Why work at Concero?

At Concero, we value our employees and offer a dynamic and supportive work environment. We are committed to providing our customers with exceptional service and support.



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