Technical Support Specialist
6 days ago
Concero is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers.
Responsibilities:- Provide technical support and assistance to customers via phone, email, and in-person.
- Troubleshoot and resolve technical issues with hardware, software, and network equipment.
- Collaborate with internal teams to resolve complex technical issues.
- Develop and maintain technical documentation and knowledge base articles.
- Participate in on-call rotation to provide after-hours support.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum 2 years of experience in technical support or a related field.
- Excellent communication and problem-solving skills.
- Familiarity with troubleshooting networking equipment and TCP/IP.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Dell certification.
- Experience with Microsoft SCSM and O365.
- Familiarity with using Microsoft SCCM.
- Thorough knowledge of ITIL processes.
Why work at Concero?
At Concero, we value our employees and offer a dynamic and supportive work environment. We are committed to providing our customers with exceptional service and support.
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