IT Support Specialist

3 weeks ago


Suwanee, Georgia, United States Bowman Williams Full time
About the Role

We are seeking an experienced IT Helpdesk Support Tier 1.5 professional to join our team at Bowman Williams. As a key member of our Managed Service Provider, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide technical support and troubleshooting for Windows Servers, O365, and Azure
  • Administer Active Directory and manage Group Policies
  • Develop and maintain strong relationships with clients and internal stakeholders
  • Stay up-to-date with industry trends and best practices in IT support
Requirements
  • 1+ years experience with Windows Servers, O365, and Azure
  • MUST HAVE 1+ YEARS EXPERIENCE WORKING FOR A MANAGED SERVICE PROVIDER
  • 1+ years experience administering Active Directory and managing Group Policies
  • Exceptional customer service and troubleshooting skills
  • 1+ years experience with ConnectWise preferred
What We Offer
  • Salary $50,000-$60,000
  • Healthcare coverage
  • 401k+ company match
  • PTO
About Us

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. We are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.



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