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IT Helpdesk Support Specialist

2 months ago

Suwanee, Georgia, United States Bowman Williams Full time
About the Role

We are seeking an experienced IT Helpdesk Support Specialist to join our team at Bowman Williams. As a Technical Support Professional, you will be responsible for providing top-notch support to our clients, troubleshooting technical issues, and escalating complex problems to senior engineers.

Key Responsibilities
  • Provide exceptional customer service and technical support to clients via phone, email, and chat
  • Troubleshoot technical issues with Windows Servers, O365, and Azure
  • Administer Active Directory and manage Group Policies
  • Collaborate with senior engineers to resolve complex technical issues
  • Stay up-to-date with the latest technology trends and best practices
Requirements
  • 1+ years of experience in a helpdesk or technical support role
  • Experience with Windows Servers, O365, and Azure
  • Experience administering Active Directory and managing Group Policies
  • Exceptional customer service and troubleshooting skills
  • 1+ years of experience working for a Managed Service Provider
What We Offer
  • Competitive salary range of $50,000 - $60,000
  • Healthcare coverage
  • 401k+ company match
  • PTO
About Us

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. We are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.