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Technology Support Specialist
2 months ago
We are seeking a highly skilled Technology Support Tech III to join our team at Gwinnett County Public Schools. As a key member of our IT department, you will provide top-notch technical support and assistance to our staff and students, ensuring seamless technology operations and enhancing the overall learning experience.
Key Responsibilities- Provide on-site technical support and troubleshooting for hardware, software, and networking issues in local schools.
- Assist with the implementation of technology at local schools and support administrative and instructional programs.
- Collaborate with local school administration and technology teams to plan, purchase, and deploy technology solutions.
- Participate in system-wide technology initiatives, rollouts, and pilots, providing technical feedback and support.
- Assist in planning and delivering staff development and training in the use of technology.
- Ensure all devices used for online testing are ready and functioning properly.
- Five years of experience troubleshooting, supporting, and administering within a LAN/WAN environment, including Microsoft Windows environment, PC/laptop/server hardware, and other related technology and AV peripherals.
- Valid Georgia driver's license required. Industry standard certifications related to desktop/laptop (OS, HW, SW) and user administration within a Microsoft Active Directory environment preferred.
- High school diploma or equivalent required. Bachelor's degree in related field preferred.
- Experience with anti-virus, fast ethernet, wireless connectivity, data backup and restoration, AV support, and network printing technologies.
- CompTIA A+ certification and CompTIA Network+ preferred.
The employee is frequently required to sit for extended periods of time. The employee is also required to talk, hear, stand, and walk. The employee may be required to use hands to touch, handle, feel, and/or reach. The employee is occasionally required to stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 50 pounds.
