Desktop Support Specialist

3 days ago

Suwanee, Georgia, United States Rocket IT Full time
Job Title: Desktop Technician

Rocket IT is seeking a skilled Desktop Technician to join our team. As a Desktop Technician, you will play a critical role in ensuring the smooth transition of clients to new company workstations.

Key Responsibilities:
  • Configuration and Deployment:
    • Configure and deploy laptops and desktops to clients according to specific documented procedures.
    • Ensure each workstation is set up efficiently and meets all technical and operational requirements.
    • Utilize automation tools and scripts to streamline the setup process and reduce manual configuration time.
  • Quality Assurance:
    • Conduct thorough quality checks on installed software and configurations to ensure compliance with client specifications and internal standards.
    • Perform system testing and troubleshooting to address any issues that arise during the deployment process.
    • Document and report any discrepancies or errors encountered during configuration and take corrective actions as necessary.
  • Collaboration and Scheduling:
    • Work closely with the Project Coordinator to schedule the deployment of workstations, ensuring alignment with project timelines and client expectations.
    • Provide regular status updates to the Professional Services team regarding the progress of workstation configurations and deployments.
    • Coordinate with other team members to facilitate seamless integration and delivery of workstations.
  • Documentation and Process Improvement:
    • Maintain and update documentation related to workstation configuration procedures, automation scripts, and troubleshooting guides.
    • Identify and recommend improvements to the configuration and deployment processes to enhance efficiency and accuracy.
    • Ensure all work is documented in the ticketing system and follows established protocols for change management and incident resolution.
  • Client Interaction:
    • Assist with the installation and setup of workstations on-site or remotely, providing exceptional service and support to clients as needed.
    • Address client queries and provide technical support related to workstation setup and configuration.
Qualifications:
  • 4-year college degree (IT relevance preferred)
  • 1-2 years IT support experience
  • CompTIA A+ Certification (current)
  • MD-102 Certification (current)
Company Culture and Benefits:

Rocket IT is a company that values its employees and provides a range of benefits to support their wellbeing. These include:

  • 10 PTO days
  • Paid holidays: 7 observed holidays per year plus 2 floating holidays
  • Company-sponsored health insurance
  • Long and short-term disability
  • Simple IRA plan with company match
  • Gym reimbursement
  • Cell phone stipend
  • Training support and incentives for continued education

Rocket IT supports an office-centric hybrid model that promotes teamwork and fosters strong relationships between team members. Full-time team members are required to be in our Suwanee office at least 3 days per week and are able to work remotely the other 2 days. Some exceptions may apply.

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