Field Support Specialist
3 hours ago
Price Industries Inc., a leading manufacturer and distributor of air distribution products, is seeking a skilled Field Support Specialist to join our Critical Environments team in Suwanee, GA.
Job SummaryWe are looking for a highly motivated and technically inclined individual to provide after-sale support to customers via daily incoming requests. The successful candidate will travel to jobsites within North America up to 25% per month, diagnose and troubleshoot field issues, and work with sales representatives and internal departments to resolve product quality issues.
Key Responsibilities- Provide after-sale support to customers via daily incoming requests
- Travel to jobsites within North America up to 25% per month
- Diagnose and troubleshoot field issues
- Work with sales representatives and internal departments to resolve product quality issues
- Engage in on-site product testing and performing minor repairs as needed
- Assist with installation and/or commissioning of systems which use Price products
- Participate in visits with sales representatives and their customers as required
- Perform presentations and webinars to train and prepare customers for installation of Price products
- Work on projects which help streamline processes within the Field Support Department
- Understanding of basic mechanical engineering principles and ability to read engineering/architectural drawings
- Proficiency in Microsoft Excel, PowerPoint, email, and CAD software
- Previous experience in customer service and technical support would be considered an asset
- Previous experience in sheet metal manufacturing and HVAC industry would be considered an asset
- Aptitude and desire for customer service excellence
- Strong interpersonal and communication skills, and ability to work in a fast-paced team environment
- Ability to travel within North America
- Technically inclined, energetic, productive, and able to handle multiple priorities in a timely fashion with a high level of accuracy
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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