Desktop Support Specialist
2 days ago
Rocket IT is seeking a skilled Desktop Technician to join our team. As a Desktop Technician, you will play a critical role in ensuring the smooth transition of clients to new company workstations.
Key Responsibilities:- Configuration and Deployment:
- Configure and deploy laptops and desktops to clients according to specific documented procedures.
- Ensure each workstation is set up efficiently and meets all technical and operational requirements.
- Utilize automation tools and scripts to streamline the setup process and reduce manual configuration time.
- Quality Assurance:
- Conduct thorough quality checks on installed software and configurations to ensure compliance with client specifications and internal standards.
- Perform system testing and troubleshooting to address any issues that arise during the deployment process.
- Document and report any discrepancies or errors encountered during configuration and take corrective actions as necessary.
- Collaboration and Scheduling:
- Work closely with the Project Coordinator to schedule the deployment of workstations, ensuring alignment with project timelines and client expectations.
- Provide regular status updates to the Professional Services team regarding the progress of workstation configurations and deployments.
- Coordinate with other team members to facilitate seamless integration and delivery of workstations.
- Documentation and Process Improvement:
- Maintain and update documentation related to workstation configuration procedures, automation scripts, and troubleshooting guides.
- Identify and recommend improvements to the configuration and deployment processes to enhance efficiency and accuracy.
- Ensure all work is documented in the ticketing system and follows established protocols for change management and incident resolution.
- Client Interaction:
- Assist with the installation and setup of workstations on-site or remotely, providing exceptional service and support to clients as needed.
- Address client queries and provide technical support related to workstation setup and configuration.
- 4-year college degree (IT relevance preferred)
- 1-2 years IT support experience
- CompTIA A+ Certification (current)
- MD-102 Certification (current)
Rocket IT is a company that values its employees and provides a range of benefits to support their wellbeing. Our benefits package includes:
- 10 PTO days
- Paid holidays: 7 observed holidays per year plus 2 floating holidays
- Company-sponsored health insurance
- Long and short-term disability
- Simple IRA plan with company match
- Gym reimbursement
- Cell phone stipend
- Training support and incentives for continued education
Rocket IT supports an office-centric hybrid model that promotes teamwork and fosters strong relationships between team members. Full-time team members are required to be in our Suwanee office at least 3 days per week and are able to work remotely the other 2 days. Some exceptions may apply.
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