Technology Support Specialist

3 days ago


Suwanee, Georgia, United States Gwinnett County Public Schools Full time
Job Summary

We are seeking a highly skilled Technology Support Tech III to join our team at Gwinnett County Public Schools. As a key member of our IT department, you will provide technical support and troubleshooting services to our staff and students, ensuring seamless access to technology resources.

Key Responsibilities
  • Provide on-site technical support and troubleshooting services to staff and students
  • Assist with the implementation of technology initiatives and projects
  • Collaborate with local school administration and technology teams to plan, purchase, and deploy technology solutions
  • Document and escalate technical issues as necessary
  • Participate in system-wide technology initiatives and provide technical feedback
  • Assist with staff development and training in the use of technology
Requirements
  • Five years of experience in troubleshooting, supporting, and administering technology systems
  • Valid Georgia driver's license required
  • Industry standard certifications related to desktop/laptop (OS, HW, SW) and user administration within a Microsoft Active Directory environment preferred
  • High school diploma or equivalent required; Bachelor's degree in related field preferred
Preferred Qualifications
  • Experience with anti-virus, fast ethernet, wireless connectivity, data backup and restoration, AV support, and network printing technologies
  • CompTIA A+ certification and CompTIA Network+ Certification
Physical Demands

The employee is frequently required to sit for extended periods of time. The employee is also required to talk, hear, stand, and walk. The employee may be required to use hands to touch, handle, feel, and/or reach. The employee is occasionally required to stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 50 pounds.



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