Sales Support Representative

6 days ago


New Hudson, Michigan, United States Exotic Automation & Supply Full time
Job Overview

Exotic Automation & Supply is seeking a highly skilled Customer Service Representative to join our team in a full-time capacity. As a key member of our Sales department, this role will play a vital part in driving business growth and profitability.

Key Responsibilities
  • Provide exceptional customer service and support to clients, ensuring their needs are met and exceeded.
  • Develop and maintain in-depth knowledge of our product lines, including features, benefits, and applications.
  • Respond to customer inquiries, requests, and quotations in a timely and professional manner.
  • Process orders, manage inventory, and coordinate with internal teams to ensure seamless order fulfillment.
  • Collaborate with the Customer Service Director to identify areas for improvement and implement process enhancements.
  • Participate in ongoing training and development to stay up-to-date on industry trends and best practices.
Requirements
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Minimum 2 years of experience in customer-facing roles, preferably in industrial sales or a related field.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
  • Proficiency in MS Office and CRM software.
  • Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to work with a leading company in the industry.


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