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Customer Service Liaison

2 months ago

Hudson, Michigan, United States Exotic Automation & Supply Full time

Exotic Automation & Supply is seeking a highly skilled Customer Service Representative to join our team in a full-time capacity.

Under the guidance of the Customer Service Director, the CSR will be responsible for:

  • Knowledge of product lines and sales processes
  • Providing exceptional customer service and support
  • Handling customer inquiries, product requests, and quotations
  • Entering and following up on orders
  • Utilizing sales systems and software

This role is crucial to the Sales department and will have a significant impact on the company's overall profitability.

We are looking for a candidate who can demonstrate their ability to:

  • Provide excellent customer service and support
  • Work effectively in a fast-paced environment
  • Communicate effectively with customers, colleagues, and management
  • Multi-task and prioritize tasks efficiently
  • Meet sales targets and contribute to the company's growth

Requirements:

  • High School Diploma (required), Associate's degree preferred
  • Previous customer service experience (industrial sales preferred)
  • Excellent communication and interpersonal skills
  • Intermediate PC/MS Office skills
  • Ability to work overtime when necessary

Exotic Automation & Supply is an Equal Opportunity Employer and a drug-free workplace.