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Sales Support Specialist

2 months ago

Hudson, Michigan, United States Exotic Automation & Supply Full time
Job Summary

Exotic Automation & Supply is seeking a highly skilled and customer-focused professional to join our team as a Customer Service Representative. This full-time position is based in our New Hudson, MI location and reports directly to the Customer Service Director.

Key Responsibilities
  • Provide exceptional customer service and support to clients, ensuring their needs are met and exceeded.
  • Develop and maintain in-depth knowledge of our product lines, including features, benefits, and applications.
  • Respond to customer inquiries, requests, and quotations in a timely and professional manner.
  • Process orders, manage inventory, and coordinate with internal teams to ensure seamless order fulfillment.
  • Collaborate with the Sales department to identify opportunities for growth and improvement.
  • Participate in ongoing training and development to stay up-to-date on industry trends and best practices.
Requirements
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Minimum 2 years of experience in customer-facing roles, preferably in an industrial sales environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Proficiency in Microsoft Office and other relevant software applications.
  • Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.